Customer-First Retail Clerk: Elevate Service & Sales

Kroger; Bellingham (WA); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger in Bellingham, WA is seeking team members to create outstanding customer experiences through exceptional service and by maintaining a safe, clean store environment that encourages customers to return.

In this role you will assist the department manager to achieve sales and profit goals, monitor quality standards, and promote the Customer 1st strategy; you will model Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math; counting, addition, and subtraction.
• Retail experience.
• Second language abilities preferred.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customers to return.
• Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Role model and demonstrate Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain knowledge of products sold and respond to questions with informed recommendations.
• Inform customers of specials and recommended items.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Report safety risk, or issues, and illegal activity to management.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Retail experience

Second language

Job description

Kroger in Bellingham, WA is seeking team members to create outstanding customer experiences through exceptional service and by maintaining a safe, clean store environment that encourages customers to return.

In this role you will assist the department manager to achieve sales and profit goals, monitor quality standards, and promote the Customer 1st strategy; you will model Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety.