Customer-First Retail Assistant Manager — Lead & Elevate Team

E&H Hardware Group, LLC; Medina (OH); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

Job summary

E&H Hardware Group operates Ace Hardware stores in Ohio. They are seeking a motivated Assistant Store Manager to support daily store operations and drive sales while coaching team members.

The role emphasizes leadership, customer-first service, and smooth execution on the sales floor. Candidates should be ready to work evenings, weekends, and holidays in a locally owned, family‑style business.

Qualifications

• High school diploma or equivalent required.
• 1+ years retail leadership or supervisory experience preferred.
• Strong communication, organizational, and multitasking skills.
• Proficiency with basic computer applications (Microsoft Office, Teams, etc.).
• Ability to lead others while working independently.
• Familiarity with hardware or home improvement retail is a plus.
• Ability to lift up to 50 lbs and stand for extended periods.
• Flexible schedule including weekends and evenings.

Responsibilities

• Coach and train team members using E&H’s Customer First Sales Culture.
• Lead by example in providing helpful, solution-based service to customers.
• Supervise daily store operations including opening, closing, and manager-on-duty shifts.
• Support merchandising and ensure promotional signage and seasonal displays are accurate.
• Help customers with purchases, returns, special orders, and online fulfillment.
• Manage inventory through cycle counts and stock-level monitoring.
• Oversee receiving, checking-in, and stocking of merchandise.
• Maintain a clean, organized sales floor, stock room, and outdoor areas.
• Participate in store resets and reorganizations.
• Address and resolve customer or employee concerns professionally and promptly.
• Foster a safe store environment and prevent theft and accidents.
• Operate store systems including POS and ACENET with confidence.
• Be flexible and available to work evenings, weekends, and holidays.

Skills

Leadership experience

Communication

Multitasking

Microsoft Office / Teams

Independent work

Retail familiarity

Education

High school diploma or equivalent

Tools

Microsoft Office

Teams

Job description

E&H Hardware Group operates Ace Hardware stores in Ohio. They are seeking a motivated Assistant Store Manager to support daily store operations and drive sales while coaching team members.

The role emphasizes leadership, customer-first service, and smooth execution on the sales floor. Candidates should be ready to work evenings, weekends, and holidays in a locally owned, family‑style business.