Customer-First Inbound Sales & Service Leader

1-800 Contacts; Draper (UT); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Free eye exams for your family

Deep discounts on lenses and glasses

Healthcare coverage

401(k) match

Flexible PTO

Tuition reimbursement

In-house restaurant discounts

Free snacks and drinks

Onsite gym

Job summary

SeekWell, the parent company of 1-800 Contacts, Luna, and The Framery, is seeking an Inbound Sales & Service Manager for its call center. You will lead a high-performing, customer-focused team and drive sales and service results through coaching and data-driven leadership.

This role emphasizes ownership, process improvement, and embracing AI analytics to enhance the customer and associate experience in a fast-paced environment, with onsite onboarding and a hybrid schedule thereafter.

Qualifications

• 3+ years in customer service, sales, or contact center environments.
• 1+ year of supervisory or people management experience.
• Strong coaching, communication, relationship-building, and problem-solving skills.
• Ability to use data and critical thinking to drive results.
• Strong organizational skills with the ability to manage competing priorities.
• Ability to give and receive meaningful feedback and navigate difficult conversations.
• Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, Word).
• Ability to work Monday-Friday 2:00 PM-11:00 PM MST and occasional weekends/holidays.
• Onsite 100% during onboarding for 4-6 weeks, then hybrid 1-4 days onsite per week.

Responsibilities

• Lead People — Build a team people want to be part of; coach with purpose and set clear expectations.
• Obsessed with the Customer Experience — make customer feedback the driver of decisions and improve the experience.
• Own the Business — treat inbound like your own business; understand drivers and take action.
• Drive Results Through Coaching — translate data and interactions into actionable behaviors.
• Build What's Next — embrace technology, analytics, and new ways of working to improve the experience.
• Think Sales + Service — align sales and service to deliver the best customer outcomes.

Skills

Customer service

Sales

People mgmt

Coaching

Communication

Problem solving

Data-driven decisions

Organizational skills

Microsoft Office

Time management

Job description

SeekWell, the parent company of 1-800 Contacts, Luna, and The Framery, is seeking an Inbound Sales & Service Manager for its call center. You will lead a high-performing, customer-focused team and drive sales and service results through coaching and data-driven leadership.

This role emphasizes ownership, process improvement, and embracing AI analytics to enhance the customer and associate experience in a fast-paced environment, with onsite onboarding and a hybrid schedule thereafter.