Customer-First Grocery Specialist | Freshness & Service

Kroger Family of Companies; Auburn (WA); On-site; USD 24,000 - 37,000; Full time

Job summary

Kroger Family of Companies is seeking a Grocery Clerk to deliver outstanding customer service, assist shoppers, stock shelves, and maintain a safe, clean store environment. You will answer questions and promote products to ensure customers get what they want and need.

The role emphasizes reliability, basic math, effective communication, and teamwork in a busy retail setting. Prior retail experience is a plus, and the position is typically on-site.

Qualifications

• Customer service skills needed to assist shoppers and resolve questions.
• Strong communication abilities for clear, friendly interactions.
• Basic math skills for pricing, change, and inventory tasks.

Responsibilities

• Grocery Clerk helps customers discover new items or products they inquire about.
• Grocery Clerk informs customers of food specials and recommends grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review
• sell by
• dates and take appropriate action.
• Grocery Clerk provides customers with fresh and non-perishable grocery products that they have ordered.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

Skills

Customer Service skills

Effective communication skills

Knowledge of basic math

Job description

Kroger Family of Companies is seeking a Grocery Clerk to deliver outstanding customer service, assist shoppers, stock shelves, and maintain a safe, clean store environment. You will answer questions and promote products to ensure customers get what they want and need.

The role emphasizes reliability, basic math, effective communication, and teamwork in a busy retail setting. Prior retail experience is a plus, and the position is typically on-site.