Customer-First Grocery Associate Freshness & Service

Ralphs; Palm Desert (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

Ralphs in Palm Desert, CA seeks a Grocery Clerk to create an outstanding customer experience and maintain a safe, clean environment. You will assist the department manager in achieving sales and profit goals while upholding quality standards and the Customer 1st strategy.

Responsibilities include helping customers, recommending items, checking freshness and dates, stocking merchandise, and adhering to safety regulations.

Qualifications

• Customer service skills required to assist customers.
• Strong communication abilities for clear interactions.
• Basic math knowledge for counting and arithmetic tasks.

Responsibilities

• Help customers discover products and answer questions about items.
• Inform customers of specials and recommend items.
• Check product quality and sell-by dates and take action.
• Provide customers with requested groceries, fresh and non-perishables.
• Suggest items to meet customer needs and preferences.
• Label, stock, and inventory department merchandise.
• Report discrepancies in ordering/shipping to the department manager.
• Stay current with ads and promotions; adhere to safety regulations.
• Maintain proper temperatures and keep temperature logs.
• Gain knowledge of products and respond to questions with suggestions.
• Create a welcoming environment where customers feel valued.
• Support safety programs and report unsafe conditions.
• Inspect equipment and notify management of repairs.
• Notify management of accidents involving customers or employees.
• Work cooperatively in a fast-paced environment and manage conflicts professionally.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.

Skills

Customer Service skills

Effective communication skills

Knowledge of basic math

Job description

Ralphs in Palm Desert, CA seeks a Grocery Clerk to create an outstanding customer experience and maintain a safe, clean environment. You will assist the department manager in achieving sales and profit goals while upholding quality standards and the Customer 1st strategy.

Responsibilities include helping customers, recommending items, checking freshness and dates, stocking merchandise, and adhering to safety regulations.