Customer-First Cashier & Checkout Specialist

Kroger; Decatur (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Decatur, IL is seeking a friendly, customer-focused cashier to deliver outstanding service at the checkout. You will greet customers, scan items, process payments, and answer questions about products.

This role requires the ability to operate the POS system, handle multiple payment types, follow store policies, and uphold safety and cleanliness standards to ensure a welcoming shopping environment.

Qualifications

• Customer service experience required.
• Strong communication and interpersonal skills.
• Ability to perform basic math operations.

Responsibilities

• Cashier/Checker greets and assists customers.
• Process transactions quickly, accurately, and efficiently.
• Understand POS system and handle tenders including cash, checks, credit/debit, SNAP EBT, WIC, rain checks, loyalty offers, coupons.
• Adhere to cash handling limits and protect against loss.
• Follow guidelines for restricted sale items (Alcohol, Tobacco, DVDs).
• Report pricing discrepancies to Scan Coordinator.
• Follow policies for postage stamps, gift cards, and coupons.
• Stay current with ads and promotions.
• Adhere to food safety regulations.
• Reinforce safety procedures and notify management of unsafe conditions.
• Perform preventive maintenance by inspecting equipment and reporting needs.
• Create a welcoming environment and answer product questions.
• Adhere to laws and company guidelines.
• Work cooperatively in high-paced environments.
• Manage conflicts professionally.
• Act with honesty and integrity.
• Follow directions and seek assistance to resolve issues.
• Provide support and assistance to minors, individuals with special needs, and older adults.
• Must be able to perform essential functions with or without reasonable accommodation.

Skills

Customer service experience

Effective communication skills

Basic math skills

Job description

Kroger in Decatur, IL is seeking a friendly, customer-focused cashier to deliver outstanding service at the checkout. You will greet customers, scan items, process payments, and answer questions about products.

This role requires the ability to operate the POS system, handle multiple payment types, follow store policies, and uphold safety and cleanliness standards to ensure a welcoming shopping environment.