Customer-First Banking Advisor

PNC; Union Lake (MI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Adoption/surrogacy reimbursement

Job summary

PNC is an in-office company based in Union Lake, MI, seeking a Personal Banker to join its Retail Banking team. The role focuses on acquiring and deepening customer relationships, delivering a differentiated customer experience, and leveraging PNC solutions to meet customer needs.

The position emphasizes proactive outreach, risk management, and collaboration with ecosystem partners to grow revenue and customer loyalty, with a strong emphasis on customer focus and managing risk within policy

Qualifications

• Typically requires 3+ years experience in banking or related roles.
• Associates or equivalent degree preferred; no degree acceptable with experience.
• Background checks as per CFPB regulations.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve customer financial wellbeing.
• Drives proactive sales conversations with defined sales process including outbound calling and lobby engagement.
• Delivers a full PNC conversation with every client interaction to identify solutions.
• Educates customers on options for managing financial transactions by leveraging technology and resources.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates or equivalent degree

No Degree

Job description

PNC is an in-office company based in Union Lake, MI, seeking a Personal Banker to join its Retail Banking team. The role focuses on acquiring and deepening customer relationships, delivering a differentiated customer experience, and leveraging PNC solutions to meet customer needs.

The position emphasizes proactive outreach, risk management, and collaboration with ecosystem partners to grow revenue and customer loyalty, with a strong emphasis on customer focus and managing risk within policy