Customer Financial Specialist Associate (work from home Eastern United States EST )

Geisinger; Rutherford (NJ); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization in New Jersey seeks an experienced customer service representative. You will provide essential support to patients, assist with billing inquiries, and ensure compliance with regulations. Ideal candidates will have strong communication skills and experience in customer service, especially in healthcare. The role offers remote work flexibility within Pennsylvania and opportunities for career advancement.

Benefits

Comprehensive healthcare benefits

Career advancement opportunities

Supportive work environment

Qualifications

• Minimum of 1 year of related work experience.
• Ability to maintain compliance with Federal and State Regulations.

Responsibilities

• Provide one-stop service for patients addressing issues.
• Perform accounts receivable functions such as cash collection.
• Educate patients on billing and insurance complexities.

Skills

Strong communication skills

Customer service experience

Problem-solving skills

Education

High School Diploma or Equivalent (GED)

Job description

Why consider this job opportunity

• Comprehensive healthcare benefits from day one, including vision, dental, and support for domestic partners
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment focused on teamwork and patient care
• Engaging work in a fast-paced call center setting with a chance to positively impact patient experiences
• Flexibility of remote work from home within Pennsylvania

What to Expect (Job Responsibilities)

• Provide one-stop service for patients by addressing issues and concerns related to processes and functions
• Perform accounts receivable functions, including cash collection, account resolution, and financial assistance communication
• Validate self-pay account statuses and manage undeliverable patient statements while ensuring compliance
• Educate patients on billing, insurance, and regulatory issues of varying complexity
• Identify improvement opportunities and proactively recommend solutions to enhance patient satisfaction

What is Required (Qualifications)

• High School Diploma or Equivalent (GED)
• Minimum of 1 year of related work experience
• Strong communication skills
• Experience in customer service preferred
• Ability to maintain compliance with Federal and State Regulations as well as internal policies

How to Stand Out (Preferred Qualifications)

• Previous experience in a customer service role, particularly in healthcare
• Familiarity with billing systems and revenue management
• Strong problem-solving skills and a proactive approach to patient advocacy
• Demonstrated ability to work collaboratively in a team environment

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #DiversityAndInclusion

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