Customer Field Representative I

Puget Sound Energy; Tacoma (WA); On-site; USD 38,000 - 55,000; Full time

Job summary

Puget Sound Energy is seeking a permanent Customer Field Representative I to serve customers on-site across the PSE service area. The role operates Tuesday through Saturday, 8:00 a.m.

to 4:30 p.m., with pre-employment and random DOT drug screenings. Responsibilities include assisting customers on-site, reading meters, discussing past due balances, reporting rate discrepancies, handling disconnections and reconnects, and performing related duties.

Qualifications

• High school diploma or GED required.
• Valid Washington State driver's license required.
• One year of customer field technician, maintenance, utility construction labor, or warehouse experience within the last three years.
• Professional driving experience desired.

Responsibilities

• Provide on-premise customer assistance throughout the PSE service area.
• Gather meter reads and advise customers to sign for service.
• Discuss past due balances and report rate discrepancies to appropriate teams.
• Report theft, tampering, and energy diversion; manage customer service disconnects/reconnects.
• Perform collection tasks and meter verifications; resolve access problems.

Education

High School Diploma or GED

Job description

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE'sCustomer Operationsteam is looking for qualified candidates to fill anopenCustomer Field Representative Iposition!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

This is not a pathway to apprenticeship position, this posting is for a permanent Customer Field Rep.

The shift for this position is Tuesday-Saturday, 8:00 a.m.-4:30 p.m.

This job is under federal regulation by the Department of Transportation (DOT) and is subject to pre-employment and random drug screenings that include screening for the presence of marijuana and marijuana metabolites.

Job Responsibilities

The position is responsible for providing "on premise" customer assistance throughout PSE service area and performing other duties in the position summary. Examples of responsibilities include advising customers of a need to sign for service, gathering reads from the meter, discussing past due balances with customers, reporting potential rate discrepancies, reporting theft situations including tampering and energy diversion, and dealing with customer service disconnects and reconnects.

• Perform collection task
• Disconnect single phase self-contained meters
• Reconnect single phase self-contained meters
• Work with customers throughout PSE service areas to obtain meter check reads, meter verifications, and resolve access problems
• Perform similar and incidental duties as assigned

Minimum Qualifications

Previous minimum education and training should include a high school diploma or GED.

Must include possession of a valid Washington State driver's license.

One (1) year customer field technician, maintenance, utility construction labor,or warehouse experience within the most recent three (3) years.

Previous on the job professional driving experience desired.

Additional Information

JOB CONDITIONS AND PHYSICAL EFFORT

The duties and responsibilities are performed in both an office and outdoor environment. The position generally involved occasional sitting, frequent standing, frequent walking, light to moderate lifting, light to moderate carrying, frequent bending and reaching, occasional kneeling, twisting, balancing, climbing, keyboard operation, telephone operation and operation of tools and equipment.

The environment conditions generally include working in a variety of weather conditions to include all noise levels, hazardous conditions, and working on a full range of outdoor work surfaces. The frequent use of protective clothing is required to perform certain task. Requires the operation of a vehicle. May require irregular work schedule and overtime hours.

At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition, which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector.

The pay range for this position is$33.74-$33.74, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year.Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at [e-mail] or 425-462-3017.