Customer Field Representative I

Puget Sound Energy; Kent (WA); On-site; USD 38,000 - 55,000; Full time

Job summary

Puget Sound Energy is seeking a Customer Field Representative I to serve customers in our service territory. You will travel to customer sites, resolve account matters, verify service records, and safeguard energy systems.

The role blends independent fieldwork with teamwork and offers a direct community impact. The position requires a high school diploma or GED, a valid WA driver's license, and previous field/utility experience.

Qualifications

• High school diploma or GED is required.
• Valid Washington State driver's license required.
• One year of field technician/utility experience within the last 3 years.
• Previous on-the-job driving experience is desirable.

Responsibilities

• Provide on-premise customer assistance across PSE service areas.
• Advise customers on service sign-ups and read meters.
• Discuss past due balances and report rate discrepancies.
• Report theft/tampering and handle disconnects/reconnects.
• Perform related duties as assigned.

Skills

Customer service

Valid driver's license

Reliable / punctual

Communication

Education

High school diploma or GED

Tools

Vehicle operation

Job description

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE'sCustomer Operationsteam is looking for qualified candidates to fill anopenCustomer Field Representative Iposition!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

This is not a pathway to apprenticeship position, this posting is for a permanent Customer Field Rep.

The shift for this position is Tuesday-Saturday, 8:00 a.m.-4:30 p.m.

This job is under federal regulation by the Department of Transportation (DOT) and is subject to pre-employment and random drug screenings that include screening for the presence of marijuana and marijuana metabolites.

Short Description

Step into a dynamic, customer-facing role where every day brings the opportunity to make a real difference in the communities PSE serves! As a vital link between the company and its customers, you'll travel throughout our service territory, helping resolve account matters, ensuring accurate service records, and safeguarding the integrity of our energy systems. This role offers a rewarding blend of independence and teamwork, hands-on technical work, and the satisfaction of directly supporting both customers and the community. If you enjoy variety, problem-solving, and being the trusted face of PSE out in the field, this position offers an exciting path to grow your skills while making a tangible impact every day.

Job Responsibilities

The position is responsible for providing "on premise" customer assistance throughout PSE service area and performing other duties in the position summary. Examples of responsibilities include advising customers of a need to sign for service, gathering reads from the meter, discussing past due balances with customers, reporting potential rate discrepancies, reporting theft situations including tampering and energy diversion, and dealing with customer service disconnects and reconnects.

• Perform collection task
• Disconnect single phase self-contained meters
• Reconnect single phase self-contained meters
• Work with customers throughout PSE service areas to obtain meter check reads, meter verifications, and resolve access problems
• Perform similar and incidental duties as assigned

Minimum Qualifications

Previous minimum education and training should include a high school diploma or GED.

Must include possession of a valid Washington State driver's license.

One (1) year customer field technician, maintenance, utility construction labor,or warehouse experience within the most recent three (3) years.

Previous on the job professional driving experience desired.

Additional Information

JOB CONDITIONS AND PHYSICAL EFFORT

The duties and responsibilities are performed in both an office and outdoor environment. The position generally involved occasional sitting, frequent standing, frequent walking, light to moderate lifting, light to moderate carrying, frequent bending and reaching, occasional kneeling, twisting, balancing, climbing, keyboard operation, telephone operation and operation of tools and equipment.

The environment conditions generally include working in a variety of weather conditions to include all noise levels, hazardous conditions, and working on a full range of outdoor work surfaces. The frequent use of protective clothing is required to perform certain task. Requires the operation of a vehicle. May require irregular work schedule and overtime hours.

At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition, which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector.

The pay range for this position is$33.74-$33.74, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year.Detailed benefit overviews can be found on our Career page- Why Work For Us (pse.com).

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at [e-mail] or 425-462-3017.