Customer Field Operations Technician I, II, or III - Wilmington, NC

dukeenergy; Wilmington (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Duke Energy is seeking a Field Technician to support natural gas operations in the Wilmington area. Responsibilities include meter reads, installation and maintenance of meters, and responding to customer needs with safety and efficiency.

The role requires a high school diploma or GED, valid driver’s license, and the ability to work outdoors in varying weather. Training and advancement opportunities are available within the O&M organization.

Qualifications

• High school diploma or GED is required.
• 3 years related work experience for Tech III.
• Must possess a valid driver’s license.
• Basic computer knowledge in a Windows environment.
• Demonstrated mechanical aptitude is desirable.
• Two-year degree or technical certifications are recommended.
• One of: Plumbing License (P1/P2), Fuel Piping License/Journeyman, HVAC License, Electrical License (Limited or Full).
• Experience in customer service is preferred.
• Strong verbal and written communication and interpersonal skills are essential.
• Safety awareness is required.

Responsibilities

• Perform meter turn-ons and turn-offs.
• Read customer meters.
• Install meters and meter sets, including industrial meters.
• Light pilots, test and inspect appliances and gas equipment.
• Monitor for meter tampering and ensure secure installation.
• Locate gas lines and inspect/maintain farm tap stations.
• First responder to emergency/leak calls; evaluate and grade leaks.
• Assist in training service apprentices.
• Assist O&M group with line repairs; may perform leak surveys.
• Prepare unregulated estimates and maintain records.
• Repair/install temporary clamps on steel risers.
• Repair damaged ½” and ¾” plastic services.
• Clear pipelines and perform related duties as assigned.

Skills

Customer Service

Communication

Safety awareness

Mechanical aptitude

Education

High school diploma or GED

3 years related work experience

Job description

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

NOTES:

Selected candidate must reside within 30 minutes from the Ops Center.

Depending upon the qualifications of the successful applicant, the hiring manager may elect to fill this position at a level I, II, or III

This position is responsible for performing all duties associated with and related to the safe, efficient and cost-effective maintenance of natural gas facilities and appurtenances as they relate to natural gas systems per 49CFR Part 192 and Piedmont Natural Gas policies and procedures. This position performs a variety of activities associated with service installation and maintenance and unregulated activities. Specific duties include but not limited to utilization of computers and computer order / record keeping systems, working service orders associated with current required operator qualifications.

Responsibilities & Duties:

• Perform meter turn-ons and turn-offs

• Delivers disconnect notifications to customers

• Read customer meters

• Install meters and meter sets, may include industrial meters

• Light pilots, test and inspect appliances and gas equipment to ensure proper operation

• Perform farm tap maintenance

• Remove meters

• Respond to high bill requests by performing dial tests, appliance and filter checks

• Meet with customers regarding line relocates

• Change out meters related to the sample testing program

• Repair water heaters, appliances, etc. (Install if licensed)

• Monitor for meter tampering; ensure meters are securely installed

• Monitor atmospheric corrosion and paint as needed

• Locate gas lines

• Inspect/maintain farm tap stations

• First Responder to emergency/leak calls; evaluate and grade leaks

• Assist in training service apprentices

• Assist O&M group with line repairs

• May performs leak surveys

• Assist other departments as needed

• Clear pipelines

• Repair/install temporary clamps on steel risers

• Repair damaged ½” and ¾” plastic services

• Bar test to evaluate and grade underground gas leaks

• Prepare unregulated estimates and maintain computer record keeping

• Perform other duties as assigned

Basic/Required Qualifications for Tech I & Tech II

• High school diploma or GED.

Basic/Required Qualifications for Tech III

• High school diploma or GED.

• 3 years related work experience

Desired Qualifications:

• Possess and maintain a valid driver’s license

• Basic computer knowledge working in a Windows environment

• Demonstrated mechanical aptitude

• Two-year degree and or Technical Certifications

• Possess a minimum of one: Plumbing License (P1 or P2), Fuel Piping License/Journeyman, HVAC License, Electrical License (Limited or Full). Must be willing to use license(s) for Piedmont Natural Gas Business purposes

• Experience in Customer Service

• Demonstrated effective communication (verbal and written) and interpersonal skills

• Safety awareness

PhysicalRequirements:

• Must work outdoors in adverse weather conditions; flexible work schedule; lifting up to 75 lbs.; frequent bending, stooping, standing, crawling, digging, climbing; works on uneven terrain, many times with heavy vegetation; manual dexterity (hand/eye coordination); keen eyesight; good hearing; good sense of smell; comes in frequent contact with insects and animals.

Specific Requirements:

• This position contains a weight restriction of 275 pounds as an essential function of the job. The purpose of this restriction is to ensure that all weight-rated equipment is used in an appropriate and safe manner within maximum allowed weight loading.

• Perform on call duty as scheduled/assigned

• Weekend and evening work as required and is subject to overtime and some rotating shifts. Must reside in Resource Center service area; some Resource Centers may require residing in certain counties within the Resource Centers.

Working Conditions:

• Field Mobility Classification - Work location is highly mobile, working at various facilities or field locations with occasional onsite meetings after the onboarding period. Employee must live within a reasonable commute to the posted reporting location, not greater than 50 miles one way

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.