Customer-Facing Product Delivery & Data Specialist

Tenoneten; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Windfall is a people intelligence and AI company focused on delivering accurate data and insights to go-to-market teams. As a Product Delivery Expert, you will own data deliveries, monitor queues, and collaborate with Customer Solutions Engineers to ensure timely, correct data handoffs.

You will contribute to automation and documented workflows to scale delivery while maintaining high quality. You will join customer calls for onboarding, data readiness, and delivery investigations, and you will

Qualifications

• Bachelor’s degree required.
• 2+ years in product/data operations or similar customer-facing role.
• Strong data fluency including file structures and data quality.
• Structured troubleshooting approach with hypothesis testing.
• Excellent attention to detail and a process mindset.
• Ability to explain technical issues to mixed audiences.

Responsibilities

• Own end-to-end product delivery for customers, verifying every delivery of data back to the customer.
• Monitor and act on customer delivery queues daily, resolving manual-processing alerts and handling exceptions.
• Proactively monitor recurring feeds and integrations to catch issues before customers notice them.
• Partner with Customer Success Engineers on data readiness, dashboard setup, and delivery investigations.
• Join customer calls for onboarding, file issues, data setup, transfers, and ongoing workflows, including pooled coverage for accounts without a dedicated Customer Solutions Engineer.
• Own the human-in-the-loop steps that are part of the product experience and execute them accurately every time.
• Triage and escalate delivery issues to Engineering with clear reproduction steps and impact, and close the loop with customers once resolved.
• Identify repeat manual work, document the pattern, propose automation, and validate the fix with Product and Engineering.
• Build and maintain delivery runbooks, QA checks, and customer guidance on file processing and integration changes.
• Share delivery insights and patterns with CS and Product to improve processes across the team.
• Drive faster time to value by helping new customers reach first value within their first 90 days and minimizing delivery delays, rework, and repeat exceptions, contributing to early NPS, customer health, and retention

Skills

Data operations

Product operations

Troubleshooting

Data fluency

Communication skills

Pattern detection

SQL knowledge

Education

Bachelor’s degree

Tools

SQL

Data onboarding platforms

Identity resolution platforms

Job description

Windfall is a people intelligence and AI company focused on delivering accurate data and insights to go-to-market teams. As a Product Delivery Expert, you will own data deliveries, monitor queues, and collaborate with Customer Solutions Engineers to ensure timely, correct data handoffs.

You will contribute to automation and documented workflows to scale delivery while maintaining high quality. You will join customer calls for onboarding, data readiness, and delivery investigations, and you will