Customer-Facing Loan Operations Associate

FNBO; Norfolk (NE); On-site; USD 48,000 - 79,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Matching Contributions

Time Off Programs

Health Savings Account (HSA) / Dep- p:

Employee Banking

Growth Opportunities

Tuition Assistance

Short-Term/Long-Term Disability

Job summary

FNBO in Nebraska is seeking a customer-focused team member to support the business customer segment with deposit and lending processing, loan closing documentation, and other business customer needs. This is a customer facing role that requires strong communication and collaboration with peers and lending staff.

The ideal candidate has at least two years of banking experience, a solid client service background, the ability to handle confidential information, and exceptional attention to detail.

Qualifications

• Minimum two years’ experience in the banking industry.
• Strong client service background and skills.
• Demonstrated ability to handle confidential and sensitive information.
• Demonstrated written and exceptional interpersonal communication on telephone and personally when greeting clients/prospects/vendors.
• Ability to complete multiple assignments/projects with quality, accuracy and within set deadlines.
• Exceptional attention to detail.
• High school diploma or GED.
• Candidates must possess unrestricted work authorization and not require future sponsorship.

Responsibilities

• Greeting and assisting customers
• Facilitating customer research and corrections
• Processing loan payments, advances, and maintenance
• Origination and maintenance of Commercial deposit accounts
• Real Estate service form assistance
• Loan system workflow assistance
• Loan tracking tasks
• Loan document review
• Loan closing assistance
• Complex loan processing (i.e.- Construction Draws, Floor plans)
• Provide operational support to lending staff

Skills

Customer service

Confidential information handling

Interpersonal communication

Multi-tasking

Attention to detail

Education

High school diploma or GED

Job description

FNBO in Nebraska is seeking a customer-focused team member to support the business customer segment with deposit and lending processing, loan closing documentation, and other business customer needs. This is a customer facing role that requires strong communication and collaboration with peers and lending staff.

The ideal candidate has at least two years of banking experience, a solid client service background, the ability to handle confidential information, and exceptional attention to detail.