Customer-Facing Field Software Engineer

Aglide; San Francisco (CA); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and equity

Private medical and dental insurance

Unlimited PTO

Annual learning and development budget

Frequent socials and events

Job summary

Aglide is seeking an energetic individual to manage customer onboarding and ensure rapid value realization from their platform. You will work closely with clients, diagnose issues, and relay feedback while contributing to platform improvements.

Ideal candidates will have at least 1 year of software experience, strong customer instincts, and excellent debugging skills, with additional preference for familiarity with TypeScript and web automation tools. The role offers competitive salary, equity, and unlimited PTO.

Qualifications

• 1+ years of software experience required.
• Excellent debugging skills and empathy for non-technical users.
• Strong instincts for customer needs and problem-solving.
• Proactive and action-oriented with minimal supervision.

Responsibilities

• Onboard and configure customers to maximize platform value.
• Diagnose and triage bugs for customer issues.
• Provide feedback to the team regarding product improvements.
• Engage in platform improvements and engineering projects.

Skills

Software experience

Debugging

Customer instincts

Bias for action

Tools

TypeScript

Postgres

Electron

Puppeteer

Selenium

Okta

Job description

Aglide is seeking an energetic individual to manage customer onboarding and ensure rapid value realization from their platform. You will work closely with clients, diagnose issues, and relay feedback while contributing to platform improvements.

Ideal candidates will have at least 1 year of software experience, strong customer instincts, and excellent debugging skills, with additional preference for familiarity with TypeScript and web automation tools. The role offers competitive salary, equity, and unlimited PTO.