Customer-Facing AI Engineer Intern

Novita AI; San Mateo (CA); On-site; USD 3,444,000 - 5,510,000; Part time

Job summary

Novita AI is seeking a Forward Deployed Engineer Intern to work directly with customers to help them build and launch production AI systems. You’ll sit at the intersection of engineering, customer success, and product, tackling real customer problems from day one.

As you gain experience, you may independently own technical relationships with selected customers. The role involves integrating Model APIs, endpoints, and the Agent Sandbox, plus debugging APIs, networking, containers, and inference

Qualifications

• Pursuing a Bachelor's or Master's degree in CS/CE or related field.
• Strong programming fundamentals.
• Proficiency in Python or another general-purpose language.
• Familiarity with Linux and APIs.
• Strong debugging and problem-solving ability.
• Comfortable communicating directly with customers.
• Ability to explain technical concepts clearly.
• High ownership and willingness to work through ambiguous problems.
• Available approximately 20 hours/week during term or full-time during summer.

Responsibilities

• Work directly with customers building AI products and agents.
• Help integrate Novita Model APIs, dedicated inference endpoints, and Agent Sandbox.
• Reproduce and debug customer issues involving APIs, networking, containers, Linux, and inference workloads.
• Investigate errors, latency, throughput, concurrency, and reliability issues.
• Build demos, integrations, scripts, PoCs, and reference implementations.
• Help customers move from experimentation into production.
• Partner with product, engineering, and SRE teams to resolve customer issues.
• Write documentation, runbooks, and internal tooling that make deployments easier.
• Identify patterns across customer workloads and translate them into product improvements.

Skills

Python

Programming fundamentals

Debugging

Linux

APIs

Customer communication

Education

Bachelor's or Master's in CS/CE

Tools

Docker

Kubernetes

Cloud infrastructure

LLM APIs

Job description

Novita AI is seeking a Forward Deployed Engineer Intern to work directly with customers to help them build and launch production AI systems. You’ll sit at the intersection of engineering, customer success, and product, tackling real customer problems from day one.

As you gain experience, you may independently own technical relationships with selected customers. The role involves integrating Model APIs, endpoints, and the Agent Sandbox, plus debugging APIs, networking, containers, and inference