Customer-Facing AI Deployment Engineer

duvo.ai; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity compensation

Cash-for-equity option

Job summary

duvo.ai is seeking a Forward Deployed Engineer to embed with customer teams, map workflows on the Duvo platform, and deliver measurable business outcomes through AI-powered agents. You will operate at the intersection of AI, processes, and customer outcomes, traveling to client sites in a mostly onsite/hybrid setup.

You’ll write integration code, configure agents in real customer environments, and own relationships from operators to sponsors.

Qualifications

• 5+ years shipping in real customer environments.
• Experience building, deploying or operating AI/agentic systems for customers.
• Backgrounds: forward-deployed engineering, applied AI, technical consulting, or AI-powered tooling for real-world systems.
• Fluent English; additional European languages a plus.

Responsibilities

• Embed with customers from kickoff through go-live and beyond.
• Map customer workflows on the Duvo platform and decide what's worth automating, what's worth fixing first, and what's blocked.
• Improve the underlying processes where it matters. Don't automate broken flows, redesign them.
• Translate business logic into agent behavior: actions, decision rules, exception paths, fallbacks.
• Configure and ship agents against real customer systems (ERPs, portals, spreadsheets, email, custom tools).
• Write integration code, scripts, and prototypes when the situation calls for it.
• Debug live agents in production environments and iterate quickly.
• Build and own the working relationship with customer stakeholders, from operators to sponsors.
• Run working sessions, hold your own with technical counterparts, and earn the right to push back.
• Make AI real for the customer. Move them from pilot energy to measurable business outcomes.
• Capture reusable patterns, templates, and runbooks so the next deployment is faster.
• Send recurring workflow patterns back to Product and Engineering as real signal.

Skills

AI tooling

Systems thinking

Process design

Coding basics

ERP familiarity

Stakeholder leadership

English fluency

Job description

duvo.ai is seeking a Forward Deployed Engineer to embed with customer teams, map workflows on the Duvo platform, and deliver measurable business outcomes through AI-powered agents. You will operate at the intersection of AI, processes, and customer outcomes, traveling to client sites in a mostly onsite/hybrid setup.

You’ll write integration code, configure agents in real customer environments, and own relationships from operators to sponsors.