Customer Experience Team Lead - Support

Jobtailor

Geneva (IL)

On-site

USD 55,000 - 75,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Jobtailor in Illinois is seeking a customer-focused supervisor to lead non-exempt team members, develop and implement processes ensuring consistent, professional service, and analyze data to anticipate future business needs. You will contribute to budgeting for assigned cost centers, drive department metrics, and create an exceptional customer experience that supports sales growth.

Excellent communication, empathy, and conflict resolution are essential as you collaborate with branch sales,

Qualifications

Bachelor’s degree or 3–5 years related experience or equivalent.
Strong English verbal and written communication required.
Ability to read and explain company policies and benefits.

Responsibilities

Direct supervision of non-exempt team members.
Develop and implement processes for consistent, professional service.
Analyze data to help determine future business needs.
Prepare initial budgetary input for assigned cost centers.
Deliver results for department metrics and customer satisfaction.
Influence customer satisfaction and sales growth by creating an exceptional experience.
Evaluate and implement new ways to efficiently provide product service.
Maintain frequent contact with customers, branch sales force, vendors, and internal departments.