Customer Experience Supervisor I - Wheaton Plaza

JCPenney; Wheaton (MD); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a Customer Experience Supervisor to lead a team in delivering exceptional service at Wheaton Plaza. In this role, you will drive sales growth by engaging associates, coaching on customer service, and implementing effective checkout strategies. Your leadership will foster a culture of accountability and results-driven performance. Join a company dedicated to serving diverse families with a wide range of products and services, and enjoy competitive benefits including health coverage and a 401(k) with company match.

Benefits

Health Coverage

Paid Vacation

401(k) with Company Match

Associate Discounts

Qualifications

• Experience in customer service and sales management.
• Proven ability to lead and coach teams effectively.

Responsibilities

• Drive sales growth by leading and engaging associates.
• Train and coach cashier associates to ensure efficiency.
• Manage hiring and training compliance for new staff.

Skills

Customer Service

Sales Management

Coaching

Leadership

Critical Thinking

Job description

Customer Experience Supervisor I - Wheaton Plaza

Join to apply for the Customer Experience Supervisor I - Wheaton Plaza role at JCPenney.

Job Overview

As the Customer Experience Supervisor I, you are responsible for driving profitable sales growth by leading and engaging associates, coaching on customer service, leading training initiatives, and delivering checkout experience strategies.

Primary Responsibilities

1. Customer Service & Sales: Act as a role model for the Manager on Duty program, direct customer service activities, model outstanding service, assist customers, resolve issues, and maximize sales through effective staffing and program management.
2. Cashier Performance: Train and coach cashier associates, monitor checkout procedures, and ensure efficiency using POS metrics.
3. Line Management and Checkout Standards: Allocate resources during peak times, reduce wait times using Mobile POS and satellite stations, and stock checkout supplies.
4. Human Resources / People Management: Manage requisitions, coordinate hiring, conduct orientations, and monitor training compliance.
5. Performance Standards: Support shrink and safety initiatives, meet performance metrics including sales, customer service, profit, productivity, and attendance.

Core Competencies

• Growth Mindset: Initiate and champion new ideas, encourage innovation, and see change as an opportunity to learn.
• Critical Thinking: Demonstrate expertise, stay current with retail trends, analyze data, and make informed decisions.
• Leadership: Foster teamwork, recognize achievements, provide feedback, and develop others.
• Accountability: Deliver excellent customer experiences, build relationships, and show consideration for others.
• Execution: Develop plans, delegate effectively, communicate clearly, and seek feedback.
• Results-Driven: Act with urgency, set ambitious goals, and strive for continuous improvement.

Benefits

Competitive benefits including health coverage, paid vacation and holidays, 401(k) with company match, associate discounts, and more. Eligibility details available at yourjcpbenefits.com.

About JCPenney

JCPenney is dedicated to serving diverse American families with a broad range of fashion, home, beauty, and jewelry products, along with personal services. With over 650 stores and an online presence, JCPenney continues its legacy of community engagement and customer connection.

Job Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other
• Industry: Retail