Customer Experience Specialist — Toy Store (Hybrid)

the LEGO Group; New York (NY); Hybrid; Confidential; Full time

Benefits offered by this job

Family Care Leave

Life and disability insurance

Wellbeing resources

Colleague Discount

Bonus scheme

Your workplace flexibility

Hybrid Working

Job summary

The LEGO Group is seeking a customer-focused team member in New York to ensure a signature guest experience. You will greet guests, handle registers, maintain displays, and support stockroom operations across a dynamic LEGO Store environment.

Role emphasizes safety, merchandising excellence, and participation in our hybrid work model where applicable. Benefits include family care leave, insurance offerings, wellbeing resources, and colleague discounts.

Qualifications

• Experience greeting guests and processing transactions.
• Ability to maintain clean, safe store environment and displays.
• Awareness of safety regulations and ability to report shortages or issues.

Responsibilities

• Greet guests and perform all cash register functions.
• Maintain store cleanliness and visual standards.
• Assist in stockroom operations and receiving merchandise.
• Resolve customer issues and escalate when needed.
• Use promotional materials and loyalty programs.
• Support hybrid work model as applicable.

Skills

Customer service

Cash handling

Merchandising

Visual standards

Safety awareness

Tools

POS terminal

Job description

The LEGO Group is seeking a customer-focused team member in New York to ensure a signature guest experience. You will greet guests, handle registers, maintain displays, and support stockroom operations across a dynamic LEGO Store environment.

Role emphasizes safety, merchandising excellence, and participation in our hybrid work model where applicable. Benefits include family care leave, insurance offerings, wellbeing resources, and colleague discounts.