Customer Experience Specialist (Retail Associate)

Diventures; Battle Creek (MI); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Team member purchase benefit

Travel opportunities

Training opportunities

Medical, Vision, Dental, 401k after 1y

Job summary

Diventures in Battle Creek, MI is seeking a Customer Experience Specialist (Retail Associate) to greet customers and tailor swim, SCUBA, or travel solutions to their needs. You’ll help keep the store inviting and contribute to a positive guest experience.

The role offers base pay plus commission with part-time or full-time hours, and benefits including medical, vision, dental, and a 401k after one year, along with team member purchase benefits and travel/training opportunities.

Qualifications

• Experience in customer service or retail preferred.
• Ability to greet customers and communicate effectively.
• Willingness to learn about swim, SCUBA, and travel services.

Responsibilities

• Greet every customer with enthusiasm and make their day better.
• Help customers match their needs with swim, SCUBA, or travel solutions.
• Keep the store clean, organized, and visually appealing.
• Address customer concerns gracefully and resolve issues promptly.
• Engage with customers via phone, email, or in person to provide top-tier service.

Skills

Customer service

Greeting customers

Sales orientation

Job description

Customer Experience Specialist (Retail Associate)

• Until Filled (CST)


• Battle Creek


• 347 Helmer Rd N, Battle Creek, MI 49037, USA


• 15-18 per hour Range includes hourly base rate plus commission earnings.


• Base + Commission


• Part Time or Full Time


• Team member purchase benefit, travel and training opportunities. Full Time Benefits: Medical, Vision, Dental, 401k with employer match after one year of service.

Make Waves in Your Career at Diventures! Do you believe in the power of great customer service? Are you ready for a role where learning, building relationships, having fun, and making a difference are all in a day's work? At Diventures, we combine the thrill of aquatic adventures with top-notch customer experiences. Now, we're looking for a Customer Experience Specialist who's ready to make every moment unforgettable for our guests.

Who We Are At Diventures, safety is our number one priority, and fun is our number one goal. Whether it's teaching scuba diving or swim lessons, booking travel adventures, or selling top-quality gear, we help customers on their underwater journey. If you're passionate about people and ready to jump into a dynamic, fast-paced environment, this is the place for you!

What's in It for You?

• A chance to be the face of a company that's all about adventure and connection.


• A role where every day brings something new, exciting, and meaningful.


• An awesome team that values creativity, passion, and FUN!


• Opportunities to grow your skills and certifications in SCUBA, swim, and more.

What You'll Do (AKA Your Superpowers)

• Be the Star of the Show: Greet every customer with a big smile and authentic enthusiasm, making their day better just by meeting you.


• Craft Unique Experiences: Understand each customer's dreams and needs, then match them with the perfect swim, SCUBA, or travel solution.


• Set the Stage: Keep our facility spotless, organized, and visually stunning – a place customers can't wait to return to.


• Solve Problems Like a Pro: Handle challenges with grace, turning potential hiccups into reasons for customers to love us even more.


• Spread the Joy: Engage with customers through phone, email, or in person, delivering top-tier service every single time.

Your Vibe: Who We're Looking For You're not just someone who "likes people" – you thrive on creating connections, spreading positivity, and making every interaction meaningful. You're confident, resourceful, and always up for a challenge. Here's what makes you stand out:

• A magnetic, friendly personality that makes people feel instantly comfortable.


• A problem-solver with a "let's make it happen" attitude, even under pressure.


• A team player who's cool, calm, and collected – even when the pool gets choppy.


• A keen eye for detail, ensuring every customer interaction is seamless and memorable.

Must-Have Gear:

• Training in the Diventures Way (don't worry, we'll show you the ropes!).


• Knowledge of swim, SCUBA, and travel services (or the passion to learn!).


• First Aid, AED, CPR, and O2 certifications are a plus – because safety is key.

Perks of the Dive Life

• A supportive, fun-loving team that values your creativity and ideas.


• Opportunities to grow your skills, whether you're learning to dive or leveling up your customer service expertise.


• A front-row seat to amazing aquatic adventures and the chance to be part of something bigger.