Customer Experience Specialist - PT

Avis Budget Group; Orlando (FL); On-site; USD 60,000 - 80,000; Part time

Job summary

Avis Budget Group is seeking a Customer Experience Specialist - PT in Orlando. This role involves delivering exceptional customer service, ensuring smooth vehicle rental logistics, and requires strong communication skills. Ideal candidates will have a customer service background and be comfortable working in a fast-paced environment with flexible hours.

Benefits

Competitive hourly wage

Paid time off

Health benefits

Retirement plan (401k)

Employee discounts

Flexible spending accounts

Qualifications

• At least 1 year of customer service experience, preferably in hospitality or car rental.
• Professional, friendly demeanor focused on customer satisfaction.
• Strong verbal and written communication skills.

Responsibilities

• Provide a seamless, personalized experience for customers from rental to return.
• Deliver premium customer service, including greeting customers and assisting with luggage.
• Communicate proactively with customers regarding logistics and requests.

Skills

Customer service

Communication

Multitasking

Job description

Join to apply for the Customer Experience Specialist - PT role at Avis Budget Group.

Salary: $15.00/hour

If you thrive in a fast-paced environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team! Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join us.

What You’ll Do:

• Provide a seamless, personalized experience for customers from rental to return, ensuring clear communication and smooth logistics.
• Deliver premium customer service, including greeting customers, assisting with luggage, and explaining vehicle features.
• Coordinate vehicle pick-up and drop-off with team members and management.
• Communicate proactively with customers via phone, text, email, and app regarding logistics and requests.

What We’re Looking For:

• At least 1 year of customer service experience, preferably in hospitality or car rental.
• Professional, friendly demeanor focused on customer satisfaction.
• Strong verbal and written communication skills.
• Comfortable using mobile devices and technology.
• Valid Driver’s License.
• Must be 18+ and authorized to work in the U.S.
• Ability to work in a fast-paced environment with multitasking skills.
• Flexible to work evenings, weekends, and holidays.
• Willing to work outdoors in all weather conditions.
• On-site presence required; remote work not available.
• Physical ability to lift up to 50 pounds, sit, stand, walk, and drive in various weather conditions.

Perks:

• Competitive hourly wage, paid bi-weekly or weekly depending on location.
• On-the-job training, paid time off, and health benefits.
• Retirement plan (401k), employee discounts, and flexible spending accounts.

About Us:

At Avis Budget Group, join a team of 25,000 driven professionals committed to innovative, customer-focused solutions. We foster a performance-driven culture supporting growth and community impact.

Additional Information:

We are an Equal Opportunity Employer. Employment considerations are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected categories.

This posting does not guarantee employment; responsibilities and benefits may change based on business needs.