Customer Experience Specialist - PT

Avis Budget Group; Detroit (MI); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Bi-weekly wage

On-the-job training

Paid time off

Insurance

Commuter benefits

401k

Employee discounts

Location-based perks

Job summary

Avis Budget Group is seeking an Avis First Customer Experience Specialist to deliver premium, personalized service from delivery to collection, making each rental exceptional. The role emphasizes warm interactions, clear communication, and flawless logistics in a fast-paced environment.

You will greet customers, assist with luggage, and coordinate vehicle delivery with the team, ensuring a best-in-class experience for every Avis First customer.

Qualifications

• Minimum 1 year experience in a customer service role.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Valid Driver’s License and ability to work outdoors in all weather.
• Must be 18 years of age and legally eligible to work in the United States.
• On-site role; ability to lift up to 50 pounds.

Responsibilities

• Deliver a best-in-class experience for customers with welcoming, professional interactions.
• Provide premium customer experience by delivering vehicles directly to customers.
• Coordinate timely vehicle delivery and collection with team and management.
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics and meetings.
• Greet customers, assist with luggage, and provide a vehicle overview upon arrival.

Skills

Customer service

Communication skills

Valid Driver's License

18+ years old

Lift 50 lbs

Job description

$17.00/hour

Hourly wage plus an attractive incentive program for delivering exceptional customer service (up to $5 additional per hour!)

Step into a role where you are the face of first-class service. As an Avis First Customer Experience Specialist, you’ll deliver a premium, personalized service that turns every rental into an extraordinary experience. From doorstep deliveries to airport arrivals, you’ll ensure every detail is flawless, every interaction is warm, and every customer feels valued.

If you thrive in a fast-paced service environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team!

What You’ll Do:

You will act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection. You’ll be responsible for clear communication, smooth logistics, and delivering premium customer experience at every step.

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Collaborate with team members and management to coordinate timely vehicle delivery and collection.
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations.
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.

Perks You’ll Get:

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage).
• On-the-job training.
• Paid time off.
• Medical, Dental and Other Insurance.
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses.
• Retirement benefits (401k).
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars.
• Above perks may vary based on full-time/part-time status and location.

What We’re Looking For:

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Valid Driver’s License.
• Must be 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work various hours not limited to evenings, weekends and holidays.
• Willingness to work outdoors in all weather conditions.
• On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely.
• Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type.

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.