Customer Experience Specialist — Pest Control (Nashville)

Urbanexpro; Brooklyn Heights (TN); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

3 weeks of PTO

10 company-paid holidays

Birthday off

Job summary

A leading pest control provider in Nashville is looking for a Customer Relations Specialist to ensure customer satisfaction. You will be the first contact for customers, addressing inquiries, scheduling appointments, and educating them on services. This role demands excellent communication skills and professionalism. Competitive pay ranges from $16 to $22 per hour, along with comprehensive benefits including health insurance, PTO, and a supportive team culture. Join us in making a difference for our customers!

Qualifications

• Must pass a background check and credit check due to handling customer payments.
• Experience with FieldRoutes CRM is a plus but not mandatory.
• Reliability and honesty are essential for this position.

Responsibilities

• Answer incoming calls and address customer concerns.
• Schedule and manage service appointments efficiently.
• Process customer payments and maintain accurate records.
• Follow up with customers to ensure satisfaction.
• Educate customers on services and promotions.

Skills

Customer service skills

Communication skills

Organizational skills

Problem-solving abilities

Team player mentality

Self-starter

Adaptability

Positive attitude

Basic computer skills

Tools

Microsoft Office Suite

FieldRoutes CRM

Voice for Pest phone systems

Job description

A leading pest control provider in Nashville is looking for a Customer Relations Specialist to ensure customer satisfaction. You will be the first contact for customers, addressing inquiries, scheduling appointments, and educating them on services. This role demands excellent communication skills and professionalism. Competitive pay ranges from $16 to $22 per hour, along with comprehensive benefits including health insurance, PTO, and a supportive team culture. Join us in making a difference for our customers!