Customer Experience Specialist (Paid Training + Growth)

Zolidco; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Zolidco is seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer journey. This role is ideal for someone who enjoys helping people and building positive relationships.

Based in Cincinnati, OH, the position offers an opportunity to grow within a collaborative team, participate in training, and contribute to customer satisfaction through clear communication and timely issue resolution.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Friendly, positive, and approachable personality.
• Strong problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Ability to work effectively in a fast-paced environment.
• Ability to work independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions regarding products, services, and promotions.
• Identify customer needs and recommend appropriate solutions.
• Provide accurate and timely information.
• Assist customers with requests and follow-ups.
• Address routine concerns and help resolve customer issues professionally.
• Assist with customer acquisition and promotional activities.
• Maintain organized customer information and activity records.
• Gather customer feedback and share relevant information with the team.
• Collaborate with team members to achieve service objectives.
• Represent the company positively during customer interactions.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Problem-solving

Organizational skills

Teamwork

Education

High school diploma or equivalent

Job description

Zolidco is seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer journey. This role is ideal for someone who enjoys helping people and building positive relationships.

Based in Cincinnati, OH, the position offers an opportunity to grow within a collaborative team, participate in training, and contribute to customer satisfaction through clear communication and timely issue resolution.