Customer Experience Specialist – Orange County Harley-Davidson

Wise Auto Group; Irvine (CA); On-site; Full time

Job summary

Join a leading motorcycle dealership as a BDC Associate, where you'll engage with customers to drive showroom traffic. In this full-time role, you will build connections through calls and texts while enjoying training opportunities and a vibrant team culture.

Benefits

Employee discounts on bikes and gear

Paid Time Off and Paid Holidays

401(k) with Company Match

Medical, Dental, and Vision Insurance

Qualifications

• Experience in call center or BDC is a plus.
• Passion for Harley-Davidson culture is desirable.

Responsibilities

• Make 100+ outbound calls per day to leads.
• Schedule and confirm customer appointments.

Skills

Strong verbal and written communication

Attention to detail

Self-starting

Tools

CRM

Job description

BDC Associate – Orange County Harley-Davidson

Location: Irvine, CA
Department: Sales
Job Type: Full-Time

About Us

At Orange County Harley-Davidson, we don’t just sell motorcycles, we fuel freedom, community, and lifestyle. As part of the Wise Riders Harley-Davidson dealer group, we’re driven by passion, performance, and people. If you thrive in a high-energy environment, love connecting with customers, and want to represent the world’s most iconic motorcycle brand, this is the ride for you.

Position Overview

We’re looking for a BDC Associate to join our sales team. You’ll be the voice of the dealership, connecting with new and returning customers via phone, text, and email. Your goal: drive traffic to the showroom and keep our sales pipeline full. This is a performance-based role with strong earning potential.

What You’ll Do

• Make 100+ outbound calls per day to leads and inquiries
• Send 60+ emails and 60+ texts daily to follow up and confirm appointments
• Schedule and confirm customer appointments for test rides and consultations
• Maintain 100% follow-up on all sold bikes
• Log every interaction and activity in our CRM (VinSolutions)
• Work closely with the sales team to ensure smooth hand-offs
• Stay certified on Harley-Davidson models through HDU (Harley-Davidson University)
• Submit daily checklists and participate in weekly phone training

What We’re Looking For

• Strong verbal and written communicator with hustle
• CRM experience preferred (but not required - we’ll train you)
• High attention to detail and accountability
• Experience in call center, BDC, or automotive/motorcycle sales a plus
• Passion for Harley-Davidson and its culture is a major plus
• Self-starter who thrives in a performance-based team

Pay & Perks

• Base Pay: $18/Hour (approximately $3,120/month target pay)
• Commission: Tiered plan based on appointments shown and units sold
• Earning Potential: $60K–$80K+ annually for top performers

Benefits

• Team Events and a Passionate, Rider-Driven Culture
• Harley-Davidson University Training and Certification
• Employee discounts on bikes, gear, and parts
• Team environment with strong culture and leadership
• Career advancement within a 7-store group
• Employee Discounts on Motorcycles, Parts, Accessories, and MotorClothes
• Paid Time Off and Paid Holidays
• 401(k) with Company Match
• Medical, Dental, and Vision Insurance

Apply Now

If you’re ready to grow your career, help riders chase freedom, and join the Orange County Harley-Davidson family, apply today!