Customer Experience Specialist - Nordstrom Local Manhattan Beach

Nordstrom; Manhattan Beach (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement

Merchandise Discount

Job summary

Nordstrom in Manhattan Beach, CA is seeking a Customer Experience Specialist to help create outstanding service across transactions, styling support, and event assistance. You will warmly welcome customers, connect them to services like Online Order Pickup, Alterations, and Returns, and assist with back-of-house tasks such as inventory and store cleanliness.

Strong communication and initiative are essential.

Qualifications

• Ownership and initiative in daily responsibilities.
• Ability to multitask in a fast-paced retail environment.
• Proficient with basic tech tools (Outlook/Excel).

Responsibilities

• Welcome customers and engage with diverse audiences.
• Connect customers to services such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping.
• Assist with inventory, merchandising cleanliness and event execution.
• Support opening/closing procedures and light cleaning duties.

Skills

Customer service

Multitasking

Adaptability

Attention to detail

Tools

Microsoft Outlook

Excel

Booking Bug

Job description

Job Description

The ideal Customer Experience Specialist is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you'll wear many hats from working with stylists to processing merchandise to supporting in-store events.

A day in the life...

• Welcome customers by being an effective storyteller and skilled at engaging with diverse audiences
• Quickly understand a customer's needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc.
• Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etc.
• Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more
• Support event execution – point of contact for RSVPs, track customer contact information, door greeter etc.
• During some shifts: responsible for opening and closing the building, following the proper security procedure
• Light cleaning duties: sweeping, dusting, vacuuming, dishwashing, and restroom maintenance

You own this if you have...

• A high level of ownership, accountability and initiative
• The ability to identify opportunities that benefit the customer and build solutions that meet the customers' expectations, including resolving any issues
• The ability to quickly adapt to new initiatives, concepts, and services within the store
• Proven success in working in a fast-paced environment with the ability to multi-task
• A basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel, and more
• Physical Requirements:
  • Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
  • Frequent use of hands for grasping, fine manipulation, pushing and pulling
  • Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
  • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
  • Occasionally lift and carry up to 25-50 pounds

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$21.05 - $21.90 Hourly

Benefits

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.