Customer Experience Specialist (Non-USA)

Remoteworldwide; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

A leading company seeks a Customer Experience Specialist to provide supportive solutions for healthcare professionals on their platform. This fully remote role involves customer service via chat, voice, and email, with opportunities to grow into leadership positions. Candidates must have strong English skills and 2+ years in customer support, emphasizing problem-solving and attention to detail.

Benefits

Flexible work hours

Immediate payment processing

Qualifications

• Fluent, professional-level English (spoken and written).
• 2+ years of customer support experience via chat or voice.
• Ability to thrive in fast-paced, cross-functional environments.

Responsibilities

• Provide fast, accurate, and empathetic support via chat, voice, and email.
• Use tools like Zendesk and Salesforce to investigate cases.
• Assist in onboarding by guiding new workers through platform workflows.

Skills

Problem-solving

Attention to detail

Collaboration

Tools

Zendesk

Salesforce

Google Workspace

Job description

Customer Experience Specialist (Non-USA)

Location: Anywhere in the world

Remote | Mid-level

Overview

We’re not just supporting customers; we’re powering a movement of over 60,000 healthcare professionals on our platform. At Clipboard Health, our Worker Operations team owns every part of the worker journey. We ensure our marketplace is reliable, high-performing, and built on trust. Starting as an entry-level, you’ll operate with urgency, ownership, and a future leadership mindset. We’re seeking experienced customer support professionals eager to solve challenging problems, build operational expertise, and grow into leadership roles. Promotion is internal, and your growth begins here.

Many of our leaders started in this role. If you’re driven, sharp, and eager to grow from the ground up, we want to hear from you.

Note: We operate 24/7. Shifts are 5 days within a 7-day cycle (Sunday to Saturday), requiring availability on both Saturday and Sunday to support peak times. Shifts are assigned based on business needs.

Must Haves

• Fluent, professional-level English (spoken and written)
• 2+ years of customer support experience via chat or voice
• 2+ years using CRMs like Zendesk or Salesforce
• 2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a professional setting
• Ability to thrive in fast-paced, cross-functional environments
• Proactive problem-solving skills and initiative
• Strong attention to detail and sound judgment under pressure
• Collaborative attitude contributing to team success

Your Responsibilities

• Provide fast, accurate, and empathetic support to healthcare professionals via chat, voice, and email, resolving issues related to shifts, payments, and the platform in real-time
• Use tools like Zendesk and Salesforce to investigate cases, update information, log notes, and maintain documentation
• Apply sound judgment and critical thinking to troubleshoot, follow or adapt workflows, and escalate when necessary
• Personalize communication with macros, proofread carefully, address workers by name, and maintain a confident, helpful tone
• Monitor trends and report recurring issues or process gaps to enhance worker experience and operations
• Assist in onboarding by guiding new workers through platform workflows and building their confidence
• Uphold values such as speed, ownership, and high standards in all interactions

System Requirements

• Minimum 15 Mbps wired internet connection

Work where and when you choose. Get paid immediately. Healthcare shifts near you, on your schedule.