Customer Experience Specialist/Leasing at Hastings End

Billingsley Company; Coppell (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Billingsley Collection is seeking a Facilities Technician to maintain clean, safe, and welcoming living spaces for residents. This role blends housekeeping with porter responsibilities to support overall property upkeep and resident satisfaction.

You will perform cleaning, basic maintenance, and safety checks, while coordinating with management and responding to resident requests. A strong attention to detail and excellent customer service are essential for success in this position.

Qualifications

• Experience in housekeeping or janitorial services preferred.
• High School Diploma or equivalency.
• Knowledge of cleaning procedures, equipment, and chemical storage.

Responsibilities

• Clean common areas such as hallways, lobbies, elevators, and community spaces to keep them pristine.
• Assist with new move-ins and ensure units are clean and ready for tenants.
• Maintain amenity areas through dusting, mopping, and vacuuming.
• Sanitize restrooms, kitchens, and laundry facilities to high hygiene standards.
• Dispose of trash and recycling promptly and neatly.
• Perform basic maintenance like changing light bulbs and small plumbing tasks.
• Monitor grounds, parking areas, and report safety hazards to management.
• Respond to resident requests and document service requests in company systems.
• Keep storerooms organized and restock supplies as needed.
• Learn and maintain pool systems per company standards.

Skills

Attention to detail

Customer service

Effective communication

Independence

Team collaboration

Flexibility to work weekends/holidays

Education

High School Diploma or equivalency

Job description

As a Facilities Technician with Billingsley Collection, your dedication to maintaining a pristine, functional, and welcoming living environment transforms spaces into vibrant communities. This multifaceted role combines the responsibilities of a Housekeeper and a Porter, offering you the opportunity to contribute to the overall cleanliness, maintenance, and safety of our properties. Join us in creating not just homes, but thriving spaces that residents are proud to call their own.

Job Responsibilities

• Perform thorough cleaning of common areas, including hallways, breezeways, lobbies, elevators, and community spaces, maintaining a pristine and welcoming environment.
• Assist with new move-ins, ensuring units are clean and well-prepared for new tenants.
• Maintain cleanliness of amenity areas, addressing dusting, mopping, and vacuuming needs.
• Clean and sanitize restrooms, kitchens, and laundry facilities to uphold high hygiene standards.
• Dispose of trash and recycling materials promptly and in an organized manner.
• Perform basic maintenance tasks such as changing light bulbs, fixing minor plumbing issues, and ensuring all equipment is in good working order.
• Keep grounds, landscaping, and parking areas in good condition.
• Respond promptly and courteously to resident requests and complaints, entering service requests through company systems.
• Monitor the property for safety hazards or security concerns and report them to the property management team.
• Maintain inventory of cleaning and maintenance supplies, notifying management when restocking is required.
• Keep storerooms organized and up to safety standards.
• Learn and maintain pool systems according to company standards.
• Report any maintenance issues or repairs needed to the appropriate personnel.
• Uphold high standards of cleanliness and maintenance, ensuring all areas meet or exceed established guidelines.
• Other duties as assigned.

Job Qualifications

• Previous experience in housekeeping or janitorial services preferred.
• High School Diploma or equivalency.
• Knowledge of cleaning procedures, equipment, and proper use and storage of chemicals.
• Strong attention to detail and ability to maintain high standards of cleanliness and maintenance.
• Excellent customer service skills and ability to communicate effectively with residents and property management team.
• Basic knowledge of maintenance tasks, such as light bulb replacement and minor plumbing repairs.
• Ability to work independently and as part of a team.
• Availability to work a flexible schedule, including weekends and holidays.
• Willingness to wear company-provided uniform during working hours.

Physical Requirements** :**

• Prolonged periods standing and walking.
• Physical ability to lift and move heavy objects (up to 50 pounds) and work outdoors in all weather conditions.
• Must be physically able to climb ladders, bend, or crawl into awkward spaces.