Customer Experience Specialist I

Kubota Tractor Corporation; Grapevine (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Kubota Tractor Corporation is seeking a customer satisfaction representative in Grapevine, Texas. The role involves serving as the main point of contact for customer concerns, enhancing dealer service experiences, and supporting customer survey systems. Candidates should have an Associate's Degree or equivalent experience and at least 2 years in a call center environment. The position requires strong decision-making skills and offers a supportive work environment focused on customer loyalty and satisfaction.

Qualifications

• At least 2 years of working in a call center environment preferred.
• Good decision-making and problem-solving skills.

Responsibilities

• Serve as the main point of contact in the customer satisfaction department.
• Ensure dealers have a connected Kubota Service Experience.
• Support Service Strategy efforts through customer campaign action calls.

Education

Associate's Degree or equivalent work experience

Job description

Kubota Tractor Corporation is seeking a customer satisfaction representative in Grapevine, Texas. The role involves serving as the main point of contact for customer concerns, enhancing dealer service experiences, and supporting customer survey systems. Candidates should have an Associate's Degree or equivalent experience and at least 2 years in a call center environment. The position requires strong decision-making skills and offers a supportive work environment focused on customer loyalty and satisfaction.