Customer Experience Specialist I

Empower Home Services; Clovis (CA); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Health coverage

401K

Paid Holidays off

Sick Leave

Job summary

Empower Home Services is seeking a Customer Experience Coordinator I to be the primary point of contact for customers throughout pre-installation and post-installation stages. You will manage inquiries, provide timely support, resolve issues on first contact where possible, and keep customers informed throughout their experience.

Essential responsibilities include handling inquiries, escalation when needed, following service standards, and collaborating with Sales and internal teams to improve

Qualifications

• High School Diploma required.
• 1–2 years related experience in Customer Service.
• Ability to work independently and as part of a team.
• Capacity to plan, organize and manage multiple priorities.

Responsibilities

• Handle inbound and outbound pre-installation and post-installation inquiries.
• Provide timely, accurate support with first contact resolution when possible.
• Escalate complex issues with complete documentation and context.
• Maintain accurate records of customer interactions and communications.
• Collaborate with Sales and other internal departments to support customer needs.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Independent Work

Education

High School Diploma

Tools

Call Pilot

Job description

Empower Home Services is seeking a Customer Experience Coordinator I to be the primary point of contact for customers throughout pre-installation and post-installation stages. You will manage inquiries, provide timely support, resolve issues on first contact where possible, and keep customers informed throughout their experience.

Essential responsibilities include handling inquiries, escalation when needed, following service standards, and collaborating with Sales and internal teams to improve