Customer Experience Specialist - FT

Avis Budget Group; West Palm Beach (FL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Medical, dental and other insurance

Flexible spending account for transit/

401k

Employee discounts

Job summary

Avis Budget Group is seeking an Avis First Customer Experience Specialist in West Palm Beach to deliver premium, personalized service from doorstep deliveries to airport arrivals. You will ensure each interaction is warm, professional, and flawless, turning every rental into an exceptional experience.

The role emphasizes fast-paced hospitality skills, strong attention to detail, and clear communication. On-site, full-time position with incentive pay and comprehensive benefits.

Qualifications

• Minimum 1 year experience in a customer service role.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Valid Driver’s License.
• Must be 18 years of age and legally authorized to work in the United States.

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
• Provide a premium customer experience by delivering vehicles directly to customers
• Collaborate with team members and management to coordinate timely vehicle delivery and collection
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

Skills

Customer service

Verbal communication

Written communication

Multitasking

Organizational skills

Technology proficiency

Tools

Mobile devices

Job description

$17.50/hour

Hourly wage plus an attractive incentive program for delivering exceptional customer service (up to $5 additional per hour!)

Step into a role where you are the face of first-class service. As an Avis First Customer Experience Specialist,you’lldeliver a premium, personalized service that turns every rental into an extraordinary experience. From doorstep deliveries to airport arrivals,you’llensure every detail is flawless, every interaction is warm, and every customer feels valued.

If you thrive in a fast-paced service environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team!

WhatYou’llDo:

You will act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection.You’llbe responsible forclear communication, smoothlogistics, and delivering premium customer experience at every step.

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction

• Provide a premium customer experience by delivering vehicles directly to customers

• Collaborate with team members and management to coordinatetimelyvehicle delivery and collection

• Communicate proactively with premium-level customers via phone, text,emailand app to confirmlogistics, special requests, and meeting locations

• Greet customers warmly upon arrival, open vehicle doors,assistwith luggage, and provide an overview of the rental vehicle

PerksYou’llGet:

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)

• On-the-job training

• Paid time off

• Medical, Dental and Other Insurance

• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses

• Retirement benefits (401k)

• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

* Aboveperksmay vary based on full-time/part-time status and location

WhatWe’reLooking For:

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental

• Professional, friendly demeanor with a focus on customer satisfaction

• Strong verbal and written communication skills

• Technologically proficient and comfortable using various mobile devices

• Valid Driver’s License

• Must be 18 years of age and legally authorized to work in the United States

• Ability to work in a fast-paced environment with strong multitasking and organizational skills

• Flexibility to work various hours not limited to evenings,weekendsand holidays

• Willingness to work outdoors in all weather conditions

• On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely

• Ability tolift upto 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together,we’removing the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisementdoes not constitutea promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits informationisaccurateas of the date of this posting.The Company reserves the right tomodifythis information at any time, with or without notice, subject to applicable law.This position may be with any affiliate ofAvisBudget Group.

West Palm BeachFloridaUnited States of America