Customer Experience Specialist - FT

United States 1 AB Car Rental Services, Inc; Boston (MA); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Medical & Dental insurance

Flexible spending account for transit/

401k retirement

Employee discounts

Job summary

Avis Budget Group is seeking an Avis First Customer Experience Specialist to deliver a premium, personalized service that makes every rental exceptional. You’ll greet customers, assist with luggage, and provide a clear overview of the vehicle, whether at doorstep delivery or airport arrivals.

Ideal candidates have at least 1 year in customer service, a friendly, professional demeanor, and strong communication skills.

Qualifications

• Minimum 1 year experience in a customer service role (hospitality or car rental preferred).
• Professional, friendly demeanor with focus on customer satisfaction.
• Strong verbal and written communication skills.
• Valid Driver’s License and ability to work outdoors in all weather conditions.

Responsibilities

• Deliver best-in-class customer experience with professional, personalized interaction.
• Deliver vehicles directly to customers and coordinate timely delivery/collection.
• Collaborate with team to ensure smooth operations and logistics.
• Communicate proactively with premium customers via phone, text, email and app.

Skills

Customer service

Hospitality

Professional demeanor

Verbal communication

Written communication

Driver's license

Multitasking

Attention to detail

Job description

$19.00/hour Hourly wage plus an attractive incentive program for delivering exceptional customer service (up to $5 additional per hour!)

Step into a role where you are the face of first-class service. As an Avis First Customer Experience Specialist, you’ll deliver a premium, personalized service that turns every rental into an extraordinary experience. From doorstep deliveries to airport arrivals, you’ll ensure every detail is flawless, every interaction is warm, and every customer feels valued. If you thrive in a fast-paced service environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team!

What You’ll Do:

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction


• Provide a premium customer experience by delivering vehicles directly to customers


• Collaborate with team members and management to coordinate timely vehicle delivery and collection


• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations


• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

Perks You’ll Get:

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)


• On-the-job training


• Paid time off


• Medical, Dental and Other Insurance


• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses


• Retirement benefits (401k)


• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars * Above perks may vary based on full-time/part-time status and location

What We’re Looking For:

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental


• Professional, friendly demeanor with a focus on customer satisfaction


• Strong verbal and written communication skills


• Technologically proficient and comfortable using various mobile devices


• Valid Driver’s License


• Must be 18 years of age and legally authorized to work in the United States


• Ability to work in a fast-paced environment with strong multitasking and organizational skills


• Flexibility to work various hours not limited to evenings, weekends and holidays


• Willingness to work outdoors in all weather conditions


• On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely


• Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

East Boston Massachusetts United States of America

A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.