Customer Experience Specialist - Front & Back Operations

Ontario Trillium Foundation; Benbrook (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Martinizing Dry Cleaning is seeking energetic Customer Service Representatives to join our Benbrook, TX team. You will engage customers at the front counter, describe services, process orders, and handle payments with accuracy.

In the back, you will inspect garments, assemble orders, bag completed items, and organize them for pickup. We value a positive, reliable team member who thrives in a fast-paced environment.

Qualifications

• Front counter experience preferred.
• Positive and friendly attitude required.
• Ability to process payments and discounts.

Responsibilities

• Provide warm, engaging interaction with customers.
• Provide clear descriptions of Martinizing services and processes to customers.
• Check in customer orders; inspect, sort, & tag for cleaning.
• Solve customer problems as needed.
• Communicate problems, record issues, keep accurate records.
• Process customer payments and discounts.
• Perform standard opening and closing duties.
• Keep store clean and tidy.
• Inspect finished garments per Martinizing quality control requirements.
• Assemble finished garments to order slot.
• Bag completed orders.
• Register and place bagged orders alphabetically.

Skills

Customer service

Cash handling

Communication skills

Team player

Tools

POS System

Job description

Martinizing Dry Cleaning is seeking energetic Customer Service Representatives to join our Benbrook, TX team. You will engage customers at the front counter, describe services, process orders, and handle payments with accuracy.

In the back, you will inspect garments, assemble orders, bag completed items, and organize them for pickup. We value a positive, reliable team member who thrives in a fast-paced environment.