Customer Experience Specialist - Fast-Paced Support

kozmetickesluzby.vecnakraska.sk - Jobboard; Chesterbrook (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

Infinia Search in Chesterbrook, PA is seeking a dynamic Customer Service Specialist. This role is essential in providing exceptional customer experience and retaining clients enrolled in financial programs.

The ideal candidate will possess excellent communication skills and have a Bachelor’s degree in Business, Finance, or a related discipline. Proficiency in various phone systems and Microsoft products is expected. The position supports a flexible schedule and encourages a positive, empathetic attitude toward clients.

Qualifications

• Fluency in speaking, reading, writing, and effective communication abilities.
• Experience in a customer success or administrative role.
• Bilingual (Spanish/English) is a plus.

Responsibilities

• Provide high-level customer service and aim for retention goals.
• Resolve client questions and concerns promptly and professionally.
• Document client discussions accurately in CRM.

Skills

Fluency in speaking, reading, and writing

Positive attitude

Multitasking

Time management

Organizational skills

Empathy

Customer service

Education

Bachelor’s Degree in Business, Finance or a related discipline

Tools

Phone Systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Infinia Search in Chesterbrook, PA is seeking a dynamic Customer Service Specialist. This role is essential in providing exceptional customer experience and retaining clients enrolled in financial programs.

The ideal candidate will possess excellent communication skills and have a Bachelor’s degree in Business, Finance, or a related discipline. Proficiency in various phone systems and Microsoft products is expected. The position supports a flexible schedule and encourages a positive, empathetic attitude toward clients.