Customer Experience Specialist [Contract]

Ambrook; United States; Remote; USD 60,000 - 80,000; Part time

Job summary

A financial technology startup is seeking a customer support individual who is curious and service-driven. The role involves responding to customer queries, guiding them on product workflows, and contributing to a support library. Ideal candidates should be available 15–20 hours a week with a focus on weekends, possessing strong communication and problem-solving skills. This is an excellent opportunity to gain hands-on experience in a fast-growing company.

Qualifications

• Comfortable with learning new tools and workflows.
• Experience in bookkeeping or accounting is a plus.
• Ability to clearly explain complex ideas in simple language.

Responsibilities

• Respond to inbound customer questions via chat, email, and calls.
• Learn Ambrook's product to guide customers through workflows.
• Document recurring questions and flag product issues.
• Contribute to help docs, FAQs, and video tutorials.
• Share feedback from customers to improve product and processes.

Skills

Strong communicator

Quick learner

Customer-first mindset

Detail-oriented

Comfort with software systems

Tools

Intercom

Dialpad

Dovetail

Job description

Overview

Ambrook’s mission is to help family-run American businesses become more profitable and resilient.

From record-breaking droughts to rising input costs and unpredictable markets, operators across American agriculture and industry are navigating increasing pressure — much of it driven by a changing climate and economy. Many of the best long-term investments — like water-efficient irrigation or improved grazing rotations — support both the land and the bottom line. But even when the payoff is clear, these changes often require upfront capital and financial clarity that’s hard to come by.

With fragmented records and outdated tools, business owners can’t easily see what’s working — let alone prove viability to a lender, partner, or the next generation.

Ambrook is rebuilding the financial infrastructure that independent operators rely on.

We replace paperwork and legacy systems with modern tools for accounting, banking, invoicing and spending — built for people who spend more time in the field than in the office. Our platform gives producers the financial clarity they need to make confident investments in their land, their operation, and their future.

Our customers are the backbone of the real economy — stewards of land, labor, and legacy. When they can invest in ways that make their businesses stronger and more durable, they become a force for generational resilience across America.

We’re starting with farmers and ranchers across the country — helping them keep the family business in the family and make decisions that stand the test of time.

We’re a Series A startup backed by top investors (Thrive Capital, Dylan Field, Homebrew, Designer Fund, BoxGroup, and more) and are looking for early team members who are looking to untangle the knotted intersection between American industry, climate, and the economy.

Learn more about our mission and what it’s like to work with us.

The opportunity

Ambrook is looking for a curious, service-driven individual to help support our customers by answer questions and ensuring they have a smooth experience navigating our software. You'll get up to speed quickly on our tools, workflows, and product to partner with our customers as they learn how to leverage Ambrook to build resilient businesses.

If you thrive on problem-solving, enjoy working directly with people, and are comfortable learning new systems quickly, this role is for you. A background in bookkeeping, accounting, or business is a plus but not required.

What you'll do

• Respond to inbound customer questions via chat, email, and calls
• Learn the ins and outs of Ambrook's product so you can confidently guide customers through common workflows (categorizing transactions, setting up their balance sheet, managing bills and invoices)
• Document recurring questions and flag gaps, feature requests, or product issues to the team
• Contribute to our Support Library by creating or updating help docs, FAQs, or video tutorials
• Share feedback and insights from customers to help improve product and processes

What we're looking for

We’re adding extra help for our support team during the busy bookkeeping season. The role requires a commitment of 15–20 hours per week with the opportunity to flex up or down as needed, and we especially value people who are available on weekends.

In addition, we're looking for a few other attributes:

• Strong communicator - You can clearly explain complex ideas in simple, friendly language
• Quick learner - You pick up new tools and workflows fast and aren't afraid to ask questions to ensure you understand
• Customer-first mindset - You enjoy helping our customer base and solving problems with empathy
• Detail-oriented - You can keep track of multiple questions, follow through, and document clearly
• Comfort with software systems - You've shown the ability to learn and use technical tools. Bonus points if you've used bookkeeping and accounting systems!

What you'll gain

• Hands-on experience supporting producers and small business using a modern platform
• Exposure to customer success, product, and operations in a fast-growing company

Our ops tools

• Intercom, Dialpad, and Dovetail for customer success and customer discovery
• Linear, Google Docs for project management
• Sanity for content publishing

Our values

• Reach Understanding – We are driven by curiosity and empathy to learn about our customers, team, and world.
• Real Talk – We create space for ourselves and others to be straightforward, vulnerable, and accountable.
• Be Proactively Resourceful – We are internally motivated and externally empowered to identify opportunities and solve problems.
• Derisk Thoughtfully – We lean into the biggest risks we face as a company and put in the work to address them systematically.
• Find the Positive-Sum – We believe in creating incentive structures that align the needs of our company, our customers, and our planet.