Customer Experience Specialist — Concern: Luxury Service & Growth

Percepta; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Holidays

Training & Development

Job summary

Percepta in Houston seeks a Customer Experience Specialist-Concern to manage customer cases with empathy, address inquiries, and ensure quick resolution across channels.

You will be the main contact, coordinate with dealerships and SMEs, document interactions, and meet service levels while upholding Percepta's values.

This role emphasizes timely follow-up, quality communication, and a passion for delivering outstanding customer experiences.

Qualifications

• High School Diploma required; Associate or Bachelor’s degree preferred.
• 2 years of experience in a Customer Relations Contact Center or hospitality industry.
• Strong verbal and written communication skills.
• Excellent English language, oral and written, with grammatical knowledge and etiquette.

Responsibilities

• Provide an exceptional customer experience with a focus on building trust and guiding the customer from initial contact through case resolution.
• Act as a resource of all product knowledge and service support.
• Liaise with customers, dealerships, and subject matter experts to resolve cases quickly and effectively.
• Handle inbound calls and emails in a courteous and professional manner, ensuring customer satisfaction.
• Document all customer interactions and follow up on updates and timelines.

Skills

Customer service

Communication

Problem solving

Time management

Education

High School Diploma

Associate/Bachelor's degree preferred

Tools

Microsoft Dynamics

Job description

Percepta in Houston seeks a Customer Experience Specialist-Concern to manage customer cases with empathy, address inquiries, and ensure quick resolution across channels.

You will be the main contact, coordinate with dealerships and SMEs, document interactions, and meet service levels while upholding Percepta's values.

This role emphasizes timely follow-up, quality communication, and a passion for delivering outstanding customer experiences.