Customer Experience Specialist (Calhoun, Georgia, United States, 30701)

Mohawk Industries; Calhoun (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Experience Specialist to enhance customer satisfaction in Calhoun, Georgia. This role focuses on resolving customer issues, coordinating with internal teams, and supporting process improvements. The ideal candidate will possess strong communication and problem-solving skills, along with a Bachelor’s degree or equivalent experience. Join a dynamic team in a supportive environment where you can grow your career in the innovative flooring industry.

Qualifications

• 2-4 years of customer service experience required.
• Strong communication and problem-solving skills essential.

Responsibilities

• Investigate customer claims and implement solutions.
• Manage shipping and scheduling with logistics partners.
• Assist in developing customer service training.

Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

Customer Experience Specialist (Calhoun, Georgia, United States, 30701)

Join us at Mohawk Industries as a Customer Experience Specialist in Calhoun, Georgia. This role involves supporting and enhancing the customer experience by coordinating with internal teams and resolving customer issues efficiently.

Responsibilities

• Investigate customer claims to identify root causes and implement solutions.
• Communicate with sales agents and coordinate claims resolution.
• Manage shipping and scheduling requirements with logistics partners.
• Contribute to process improvements and team initiatives.
• Assist in developing and conducting customer service training.
• Prepare reports, presentations, and analyze sales and inventory data.
• Support special projects and perform other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2-4 years of customer service experience.
• Strong communication, problem-solving, and organizational skills.
• Proficiency in Microsoft Office Suite.

Additional Information

• Primarily in-office with flexibility options.
• Located in a strategic area with a supportive work environment.

Mohawk Industries is a leading global flooring manufacturer committed to innovation, sustainability, and diversity. We offer opportunities to grow and develop your career in a dynamic industry.