Customer Experience Specialist - Aerospace Industry

Hytek Finishes; Kent (WA); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match

Profit Sharing

Paid time off

Job summary

Hytek Finishes is seeking a Customer Experience Specialist to act as the front-line face of the company in the aerospace sector. This on-site role in Kent, WA partners with estimating, production, planning, QA, and shipping to provide timely order updates and exceptional customer care.

You will update customers across channels, expedite orders, and collaborate with cross-functional teams to resolve issues while maintaining accurate ERP records and utilizing PowerBI and Excel for reporting.

Qualifications

• Bias for action and sense of urgency.
• Proficiency in Excel and comfort with multiple systems.
• Experience with ERP systems (Infor Syteline preferred).
• Excellent written and verbal communication skills.
• Emotional intelligence and ability to build trust across teams.
• Ability to multitask and stay organized under pressure.

Responsibilities

• Provide real-time order status updates via email, phone, and reporting tools.
• Expedite urgent orders and reschedule to meet customer expectations.
• Collaborate with internal teams to align priorities and resolve issues.
• Monitor and update jobs in ERP system (Infor Syteline).
• Use Boeing Exostar portals and other customer platforms.
• Generate and analyze reports using ERP, PowerBI, and Excel.
• Support Quality Assurance by reporting concerns and promoting process improvements.
• Handle semi-complex customer situations with professionalism and care.

Skills

Bias for action

Excel proficiency

ERP experience

Strong communication

Emotional intelligence

Multitasking

Collaboration

Growth mindset

Tools

Infor Syteline

PowerBI

Excel

Job description

Customer Experience Specialist - Aerospace Industry

Onsite in Kent, WA | Full-Time, Non-Exempt | Customer Operations & Support

Salary: $21.00 - $31.00/hour, based on experience

Monday - Friday, Day Shift | Overtime May Be Available

Are you a proactive communicator who thrives in a fast-paced, dynamic environment? Do you enjoy solving problems, working across departments, and using systems to drive results? If so, we invite you to join our team as a Customer Experience Specialist.

This role is the front-line face of Hytek Finishes, responsible for building trust and loyalty with our customers while collaborating internally to ensure accurate and timely order updates. You'll work closely with estimating, production, planning, quality assurance, and shipping teams to keep things moving and customers informed.

What You'll Do:

• Provide real-time order status updates via email, phone, and reporting tools
• Expedite urgent orders and reschedule as needed to meet customer expectations
• Collaborate with internal teams to align priorities and resolve issues
• Monitor and update jobs in our ERP system (Infor Syteline)
• Use Boeing Exostar portals and other customer platforms
• Generate and analyze reports using ERP, PowerBI, and Excel
• Support Quality Assurance by reporting concerns and promoting process improvements
• Handle semi-complex customer situations with professionalism and care

What You Bring:

• A strong bias for action and sense of urgency
• Proficiency in Excel and comfort working across multiple systems
• Experience with ERP systems (Infor Syteline preferred)
• Excellent written and verbal communication skills
• Emotional intelligence and the ability to build trust across diverse teams
• Ability to multitask and stay organized under pressure
• A collaborative mindset and openness to feedback and growth
• Interest in upward mobility and taking on larger roles in the future

Why You'll Love It Here:

• Full benefits package including Medical, Dental, Vision, 401(k) match, Profit Sharing, and more
• 3 weeks paid time off to start + 10 paid holidays
• Tuition reimbursement, parental leave, and paid community service day
• Onsite health services including access to a massage therapist
• A culture that values a bias for action, curiosity, teamwork, and productivity

• As an ITAR controlled facility, you must be authorized to work in the U.S. An export license is required for non-US persons.
• Because we are in the aerospace industry, you must be able to pass a pre-employment drug test, including marijuana.

Hytek Finishes is an equal opportunity employer. It is Hytek's policy to make all employment decisions without regard to an individual's sex, gender (including pregnancy, childbirth, breast feeding, and related conditions), sexual orientation, gender identity, gender expression, race (including traits historically associated with race, including hair texture and protective hairstyles such as braids, locks and twists), creed, religion (including religious dress and grooming), color, national origin, ancestry (including association, affiliation, or participation with persons or activities related to national origin, English-proficiency or accent or immigration status), physical or mental disability, medical condition, genetic information, marital or domestic partner status, age, veteran or military status, and any other categories protected by applicable state, local, or federal law. M/F/Disability/Protected Vet

Department: Production Administration-012980
This is a non-management position
This is a full time position