Customer Experience Specialist

Titan Logic Inc; Wilmington (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

Titan Logic Inc. is seeking a Customer Service Associate to assist customers throughout their experience, addressing inquiries and guiding them through standard processes. You will support multiple departments and maintain accurate records while upholding service standards.

The role emphasizes clear communication, detail orientation, and the ability to learn product information and internal systems, with a friendly, problem-solving approach to daily tasks.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or related roles preferred.
• Excellent verbal and written communication.
• Strong listening and problem-solving abilities.
• Detail-oriented with strong organizational skills.
• Ability to learn new systems and processes.

Responsibilities

• Respond to customer inquiries and provide timely, accurate assistance.
• Learn company products and services to answer common questions.
• Review requests and determine appropriate course of action.
• Explain policies, procedures, product information, and options.
• Assist with updates and general account-related requests.
• Research questions using company resources.
• Resolve routine service issues within established guidelines.
• Maintain detailed records of customer communications.
• Update customer information and account details.
• Coordinate with internal departments to resolve questions.
• Verify information before completing requests.
• Recognize recurring issues and escalate appropriately.
• Maintain confidentiality of customer and company information.
• Complete routine administrative tasks related to accounts.
• Prioritize incoming needs based on urgency.
• Contribute to consistent service standards across the customer experience.

Skills

Communication skills

Attention to detail

Problem solving

Organizational skills

Basic computer proficiency

Active listening

Team collaboration

Education

High school diploma or equivalent

Tools

CRM software

Job description

Titan Logic Inc. is seeking a Customer Service Associate to assist customers throughout their experience, addressing inquiries and guiding them through standard processes. You will support multiple departments and maintain accurate records while upholding service standards.

The role emphasizes clear communication, detail orientation, and the ability to learn product information and internal systems, with a friendly, problem-solving approach to daily tasks.