Customer Experience Specialist

Boldr, Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A dynamic customer support firm is seeking a Customer Specialist to enhance client experiences through operational excellence. The role involves managing tickets, supporting projects, and collaborating with teams. Candidates should have over 3 years of experience in customer support and strong problem-solving skills. Full remote work is available.

Qualifications

• 3+ years of experience in customer experience, support, or operations for a US-focused brand.
• Strong judgment and de-escalation skills.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Manage ticket triage and monitor customer support queue for operational efficiency.
• Support special projects and process improvements to enhance client experience.
• Conduct service recovery activities and collaborate with cross-functional teams.

Skills

Customer experience

De-escalation skills

Problem-solving

Tools

CRM

Ticketing systems

Workflow management tools

Job description

A company is looking for a Customer Specialist to enhance client experiences through operational excellence.

Key Responsibilities

• Manage ticket triage and monitor customer support queue for operational efficiency
• Support special projects and process improvements to enhance client experience
• Conduct service recovery activities and collaborate with cross-functional teams

Required Qualifications

• 3+ years of experience in customer experience, support, or operations for a US-focused brand
• Strong judgment and de-escalation skills
• Ability to manage multiple priorities and work independently
• Experience with CRM, ticketing, or workflow management tools
• Proactive problem-solving mindset and willingness to take ownership of tasks