Customer Experience Specialist

Remote Jobs; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

A leading telehealth provider in the United States is seeking a dedicated health coach to support patients in longevity-focused products and services. The role requires excellent communication skills and experience in a client-facing environment. The ideal candidate should have a health coach certification and a passion for health and wellness. This position works within flexible hours and supports patient success.

Qualifications

• Minimum of 2 years in a client-facing role.
• Certified health coach certification or relevant education/experience in health coaching.
• Education and/or professional experience in health, wellness, or a related field.

Responsibilities

• Serve as a subject matter expert in longevity-focused products and services for patients.
• Answer inquiries from prospective and current patients across various communication channels.
• Assist patients in achieving successful outcomes by providing advanced support and feedback.

Skills

Client-facing experience

Verbal communication

Written communication

Organizational skills

Education

Certified health coach certification or relevant education

Job description

Overview

Employer Industry: Telehealth and Longevity Solutions

Responsibilities

• Serve as a subject matter expert in longevity-focused products and services for patients
• Answer inquiries from prospective and current patients across various communication channels
• Assist patients in achieving successful outcomes by providing advanced support and feedback
• Collaborate with the Clinical Support team to address clinical inquiries and needs
• Participate in departmental growth initiatives to enhance service offerings

Qualifications

• Minimum of 2 years in a client-facing role
• Certified health coach certification or relevant education/experience in health coaching
• Education and/or professional experience in health, wellness, or a related field
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail

Preferred Qualifications

• Interest in the anti-aging/longevity movement
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to manage time effectively while handling multiple tasks
• Availability to work consistently between the hours of 11 AM and 8 PM EST, Monday through Friday