Customer Experience Specialist

Spreetail Inc.; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A dynamic company is looking for a Customer Experience Specialist to communicate directly with customers. Responsibilities include resolving issues, providing solutions, and driving innovative strategies to enhance the customer experience. Ideal candidates should have strong critical thinking, multitasking abilities, and proven time management skills.

Qualifications

• Experience in critical thinking and multitasking.
• Ability to accept feedback and accountability.
• Proven time management skills.
• Technical requirements include a suitable desktop/laptop and stable internet connection.
• Typing accuracy and proficiency in using communication tools.

Responsibilities

• Communicate directly with customers via phone and email.
• Resolve customer issues and provide appropriate solutions within time limits.
• Drive innovative solutions to protect revenue and enhance customer experience.

Skills

Critical thinking

Multitasking

Time management

Typing accuracy

Using communication tools

Job description

A company is looking for a Customer Experience Specialist - EU.

Key Responsibilities

• Communicate directly with customers via phone and email
• Resolve customer issues and provide appropriate solutions within time limits
• Drive innovative solutions to protect revenue and enhance customer experience

Required Qualifications

• Experience in critical thinking and multitasking
• Ability to accept feedback and accountability
• Proven time management skills
• Technical requirements include a suitable desktop/laptop and stable internet connection
• Typing accuracy and proficiency in using communication tools