Customer Experience Specialist

SIXT USA; Tulsa (OK); On-site; USD 35,000 - 50,000; Full time

Job summary

A global mobility service provider in Tulsa is seeking a Customer Experience Specialist to ensure world-class service and create positive customer interactions. You will assist customers with vehicle selections, resolve issues effectively, and meet quality standards in service. The ideal candidate has strong communication skills and 2-3 years of customer service experience. Competitive benefits and a great work environment are offered.

Benefits

Comprehensive health insurance

Paid Time Off

Exclusive employee rental rates

Professional advancement opportunities

Qualifications

• You have 2-3 years of experience in customer service.
• You demonstrate strong organizational skills, verbal and written communication.
• You are proficient in Microsoft Office applications.

Responsibilities

• Respond to all inbound contacts within established service levels.
• Assist customers in selecting the ideal vehicle for their rental needs.
• Utilize active listening and effective de-escalation techniques.

Skills

Customer service experience

Problem resolution

Effective communication

Organizational skills

Education

High School diploma or equivalent

Associate degree

Tools

Microsoft Office Applications

CRM tools

Job description

Overview

As a Customer Experience Specialist at SIXT, you will be the face of our brand, providing world-class service to our customers while ensuring a seamless rental experience. You will play a key role in creating a positive first impression and delivering premium mobility solutions tailored to each customer’s needs.

YOUR ROLE AT SIXT

• You respond to all inbound contacts within established service levels, ensuring a premium customer experience
• You assist customers in selecting the ideal vehicle for their rental needs while recommending SIXT products that enhance and add value to their overall rental experience
• You utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently
• You partner with global departments to address customer requests and deliver the most effective solutions
• You offer guidance and support to customers on billing inquiries, service complaints, and general assistance needs
• You consistently meet or exceed performance and quality standards in customer interactions

YOUR SKILLS MATTER

• Education You have a High School diploma or equivalent; Associate degree preferred
• Experience You have 2-3 years of experience in customer service, with a focus on problem resolution and de-escalation
• Technical Proficiency You are proficient in Microsoft Office Applications, CRM tools, and ability to handle high call volumes while maintaining quality service
• Soft Skills You demonstrate strong organizational skills, verbal and written communication, ability to multitask, stay organized, and manage time effectively
• Commitment to Excellence You are success-oriented and willing to take on multiple tasks

WHAT WE OFFER

• Comprehensive Health & Insurance Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan
• Paid Time Off & Sick Leave Benefit from PTO, sick leave, and a healthy work-life balance
• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Additional Perks Experience the advantages of working in a cutting-edge office in Downtown Tulsa, free parking and ample opportunities for professional advancement

Qualifications

Additional Information

About us

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!