Customer Experience Specialist

Napleton Nissan; Saint Peters (MO); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Paid Training

Discounts on vehicles

Job summary

Ed Napleton Automotive Group seeks a Customer Experience Specialist to support the service department by collecting and addressing guest feedback from manufacturer surveys. You will work to resolve issues and improve overall service experiences, partnering with the Service Manager to ensure timely follow-ups.

The role emphasizes strong communication, manual reporting, and a customer-first approach within a fast-growing automotive group with multiple brands and locations.

Qualifications

• High school diploma or equivalent.
• 2+ years of Automotive Dealership experience.
• CDK experience preferred.
• Excellent oral communication skills.
• Ability to communicate customers' interests, needs and requests to management and sales personnel.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Download and create reports from manufacturer surveys.
• Reviews Survey feedback with Manager.
• Follow up with guest on incomplete surveys to build survey response.
• Follow up with guest in partnership with Service Manager to address and resolve any concerns.

Skills

Customer service

Communication skills

Automotive dealership experience

CDK experience

Education

High school diploma

Tools

CDK

Job description

The Ed Napleton Automotive Group is looking for our next Customer Experience Specialist. This is an exciting opportunity in a growing, fast-paced industry.

Located at Mid Rivers Chrysler Dodge Jeep RAM, the Customer Experience Specialistisresponsible for assisting the service department to obtain guest feedback on manufacturer surveys and to follow up to help address and resolve opportunities and grow top tier results and service experiences.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Competitive pay ranges! Based on Experience
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• Not Cost, No Debt College Degree from Stayer University
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Download and create reports from manufacturer surveys
• Reviews Survey feedback with Manager
• Follow up with guest on uncomplete surveys to build survey response
• Follow up with guest in partnership with Service Manager to address and resolve any concerns

Job Requirements:

• High school diploma or equivalent
• 2+ years of Automotive Dealership experience
• CDK experience preferred
• Excellent oral communication skills.
• Ability to communicate customers' interests needs and requests to management and sales personnel.
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.