Customer Experience Specialist

Majestic Custom; Pepper Pike (OH); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k Retirement Plan (100% employer match)

Paid Parental Leave

PTO and Paid Holidays

Job summary

Majestic Custom is seeking a Customer Experience Specialist to support our Sales team by managing orders and ensuring customer satisfaction. This role involves precise order entry, timely updates, and maintaining records in our CRM.

The ideal candidate should possess a Bachelor's Degree and have excellent communication skills. The position offers a hybrid work schedule post-training, extensive benefits including medical and retirement plans, and a commitment to creating an inclusive work environment.

Qualifications

• Bachelor's Degree or equivalent work experience.
• Experience with Microsoft Office products and Windows-based applications.
• Strong organizational and multi-tasking abilities.

Responsibilities

• Administer sales orders with precision.
• Monitor and track orders, providing status updates.
• Provide top-tier support to customers.
• Maintain detailed records in our CRM system.
• Collaborate with teams for customer satisfaction.

Skills

Excellent verbal communication

Excellent written communication

Organizational skills

Multi-tasking abilities

Adaptability to change

Education

Bachelor's Degree or equivalent work experience

Tools

Microsoft Office

CRM systems

Job description

At Majestic Steel, we’re more than a steel service center — we’re a team of problem solvers, innovators, and relationship builders. As a Customer Experience Specialist, you’ll support our Sales team and customers by entering and managing orders, providing updates, and ensuring every detail is accurate and on time. If you thrive in a fast-paced environment, love building relationships, and take pride in delivering exceptional service, this is your opportunity to make an impact.

Why Work With US:

• Work Setting: Hybrid work schedule after successful completion of training; onsite Tuesday, Wednesday and Thursday, remote Monday and Friday
• Benefits: Medical, Dental and Vision Insurance, 401k Retirement Plan (100% employer match), Life Insurance, Disability Insurance, Paid Parental Leave, PTO, Paid Holidays, and more!
• Impact: Ensures all orders are entered and fulfilled accurately, directly leading to customer satisfaction and loyalty

What You'll Do:

• Order Entry: Administer sales orders with precision and attention to detail.
• Order Management: Monitor and track orders, providing timely status updates to Account Executives and customers.
• Customer Support: Provide top-tier support to Majestic customers while effectively promoting our brand, products, and services.
• Documentation: Maintain detailed records of all important activities in our CRM system.
• Collaboration: Work closely with Account Executives and cross-functional teams to ensure customer satisfaction and participate in additional job‑related responsibilities as assigned.

Who We're Looking For:

• Experience: Bachelor's Degree or equivalent work experience.
• Technical Proficiency: Experience with Microsoft Office products and Windows-based applications.
• Skills: Excellent verbal and written communication abilities to interact effectively with customers and team members at all levels; Strong organizational and multi-tasking abilities; Adaptability to change in a fast-paced environment.

What Makes You Stand Out:

• Two (2) years of customer support experience
• Two (2) years of experience with flat steel products

At Majestic, we are committed to creating an inclusive environment where diverse voices are welcomed from associates throughout the entire organization. We have an inclusive culture, where all associates are respected; where different viewpoints, thoughts, and ideas are encouraged and embraced. Majestic is proud to be an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.