Customer Experience Specialist

GreenChem Industries LLC; Orlando (FL); On-site; Full time

Job summary

A leading company in the chemical industry is seeking a Customer Experience Specialist to join their team in West Palm Beach, FL. The role involves providing exceptional customer service, maintaining records, and coordinating with other departments. The ideal candidate will have proven customer service experience, strong problem-solving skills, and proficiency in CRM software. This position offers a competitive salary, comprehensive benefits, and opportunities for career advancement in a supportive work environment.

Benefits

Health Insurance

Retirement Plans

Generous Paid Time Off

Flexible Working Environment

Company Events

Opportunities for Career Advancement

Qualifications

• Proven customer service experience in a similar role.
• Exceptional problem-solving abilities and attention to detail.

Responsibilities

• Maintain accurate records of customer interactions and transactions.
• Handle customer complaints and provide appropriate solutions.
• Assist with various administrative tasks as needed.

Skills

Customer Service

Problem Solving

Communication

Interpersonal Skills

Tools

CRM Software

Microsoft Office Suite

NetSuite

Job description

Greenchem Industries, LLC is seeking an energetic Customer Experience Specialist who is eager to work in a team environment within our office located in West Palm Beach, FL.

What is Included:

• Competitive salary based on experience.
• Comprehensive benefits package including health insurance, retirement plans, and generous paid time off.
• Holidays.
• Flexible Working Environment with Hybrid opportunities.
• Monday to Friday Schedule.
• Company Events during the year.
• Opportunities for career advancement and professional development.

A positive work environment. GreenChem Industries, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

REQUIREMENTS

• Proven customer service experience in a similar role.
• Positive attitude and a willingness to learn and grow within the company.
• Exceptional problem-solving abilities and attention to detail.
• Knowledge of supply chain and packaged products shipped in associated types of containers, railcars, or utilizing varied shipping equipment is a plus.
• Proficiency in computer systems and software, including CRM software and Microsoft Office Suite. NetSuite experience is a plus.
• Excellent verbal and written communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong interpersonal skills with the ability to effectively interact with customers and team members.

PAY

$20-25 / Hour

KEYWORDS

• Full-Time
• Customer Service
• Software CRM
• Office Suite
• Experience
• Interpersonal Skill
• Verbal Skill

RESPONSIBILITIES

• Maintain accurate records of customer interactions and transactions.
• Coordinate with other departments to ensure the successful delivery of the product.
• Stay up-to-date on product knowledge, company policies, and industry trends.
• Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution while maintaining professionalism; escalate issues to management when needed.
• Assist with Return Material Authorizations (RMA’s), Corrective and Preventative Actions (CAR’s).
• Work with confidential customer information.
• Build sustainable relationships and trust with customer accounts through open communication.
• Assist with various administrative tasks as needed.
• Manage onboarding of customer accounts.
• Accurately process orders, returns, and exchanges according to company policies and procedures.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Provide exceptional customer service via phone, email, and in-person interactions.
• Check stock for availability, verify price, and assist with logistical information.

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RESUME

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