Customer Experience Specialist

2 At Group; Kansas City (MO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Training and ongoing guidance

Opportunities to build customer and RM

Collaborative team environment

Professional development opportunities

Compensation based on position and exp

Job summary

Avalonvi is seeking a Customer Service Representative to assist customers in finding information, understanding services, and enjoying a positive service experience. The role emphasizes clear communication, problem solving, and building lasting customer relationships.

Training and support are provided to help develop customer service skills. The position offers a training-oriented environment with opportunities to contribute to service quality and team collaboration, enhancing customer

Qualifications

• Excellent verbal communication and active listening.
• Friendly, patient, and customer-oriented attitude.
• Strong interpersonal and problem-solving abilities.
• Ability to remain professional in a busy environment.
• Dependability, adaptability, and willingness to learn.
• Previous customer-facing experience is an advantage but not required.

Responsibilities

• Welcome customers and provide professional, helpful assistance.
• Answer questions about products, services, and promotional offers.
• Listen carefully to customer needs and recommend appropriate options.
• Explain information clearly and help resolve routine customer concerns.
• Maintain a positive and professional approach during customer interactions.
• Work with team members to find solutions and ensure customer needs are addressed.
• Support customer engagement initiatives and service quality standards.
• Participate in team meetings and training activities.

Skills

Verbal communication

Active listening

Customer-focused

Problem solving

Professional demeanor

Dependability

Adaptability

Willingness to learn

Customer-facing experience preferred

Job description

Avalonvi is seeking a Customer Service Representative to assist customers in finding information, understanding services, and enjoying a positive service experience. The role emphasizes clear communication, problem solving, and building lasting customer relationships.

Training and support are provided to help develop customer service skills. The position offers a training-oriented environment with opportunities to contribute to service quality and team collaboration, enhancing customer