Customer Experience & Sales Team Member - Unlimited Wash Club

Express Wash Concepts LLC; New Albany (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Pay raises tied to training and skill

Recognition programs

Ongoing training and professional dev

Unlimited Wash Club membership

50% off retail items

Uniforms provided

Paid vacation

Job summary

Express Wash Concepts LLC is hiring a Team Member in New Albany, OH. Starting at $15.00/hour, with growth opportunities at a fast-growing, award-winning company that supports your career development.

You will focus on exceptional customer service, upselling Unlimited Wash Club memberships and related products, while learning the wash processes, operating POS systems, and maintaining safety and quality standards.

Qualifications

• High school diploma or equivalent, or current enrollment.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site for the entire shift in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.

Responsibilities

• Educate customers on the benefits of the Unlimited Wash Club.
• Greet and exceed customer expectations via strong first impressions.
• Engage with customers pre/post wash to ensure 100% satisfaction.
• Maintain quality control through checks.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment (computer, POS).
• Pitch memberships when interacting with new customers.
• Learn the wash process and equipment to expand knowledge.
• Perform other related duties as assigned.

Skills

Customer service

Sales skills

Communication

Education

High school diploma or equivalent

Job description

Express Wash Concepts LLC is hiring a Team Member in New Albany, OH. Starting at $15.00/hour, with growth opportunities at a fast-growing, award-winning company that supports your career development.

You will focus on exceptional customer service, upselling Unlimited Wash Club memberships and related products, while learning the wash processes, operating POS systems, and maintaining safety and quality standards.