Customer Experience & Sales Support Associate

The Staff Pad; Lenexa (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Profit sharing

SEP IRA

Medical benefits

Dental benefits

Vision benefits

Growth opportunities

Job summary

The Staff Pad has partnered with a reputable, family-owned distributor of low-voltage electronics to hire a Customer Experience Associate for their Lenexa, KS location. This role blends customer service, sales support, and warehouse duties to keep day-to-day operations running smoothly.

Reporting to the Branch Manager, you will be the link between customers, sales, vendors, and internal teams, ensuring a seamless customer experience and efficient branch processes.

Qualifications

• Experience in customer service, inventory, or ERP systems.
• Proficiency with CRM systems and Microsoft Office.
• Strong communication and organizational skills.

Responsibilities

• Assist customers in person and over the phone with orders, quotes, and inquiries.
• Manage returns, exchanges, and warranty claims.
• Communicate proactively to resolve issues quickly.
• Qualify and route inbound leads (calls, email, web, walk-ins).
• Maintain accurate CRM/ERP records and follow-ups.
• Prepare quotes and support the sales process through close.
• Maintain organized systems, tools, and documentation.
• Support vendor coordination and onboarding efforts.
• Identify inefficiencies and suggest improvements.
• Pick, pack, ship, receive, and stock inventory.
• Maintain a clean showroom and warehouse.
• Step in as needed to keep operations running smoothly.

Skills

Customer service

CRM systems

Microsoft Office

Tools

ERP systems

Job description

The Staff Pad has partnered with a reputable, family-owned distributor of low-voltage electronics to hire a Customer Experience Associate for their Lenexa, KS location. This role blends customer service, sales support, and warehouse duties to keep day-to-day operations running smoothly.

Reporting to the Branch Manager, you will be the link between customers, sales, vendors, and internal teams, ensuring a seamless customer experience and efficient branch processes.