Customer Experience & Sales Specialist

7-Eleven Inc.; Hilliard (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

7-Eleven is seeking a customer-focused team member to assist guests, ring up sales, and promote products. This role emphasizes accurate transactions, suggestive selling, and maintaining a clean, safe store environment.

Responsibilities include cash handling, compliance with laws on restricted items, handling various payment methods, and reporting hazards or incidents promptly. Reliable attendance and professional appearance are expected.

Responsibilities

• Provides prompt, courteous customer service by discovering guest’s needs.
• Rings up all sales accurately on cash register or POS equipment, using suggestive selling techniques.
• Maintains cash handling integrity and honesty with money, checks and other payment methods.
• Follows policies to prevent loss and ensures proper cash handling procedures.
• Safeguards cash and merchandise and follows robbery prevention procedures.
• Maintains store cleanliness including floors, restrooms, food prep areas, shelves and counters.
• Reports customer complaints tactfully and promptly.
• Complies with laws governing sale of restricted beverages and tobacco.
• Processes service transactions (lottery, coupons, credit cards) per company policy.
• Identifies and reports safety hazards; maintains safety standards.
• Prepares accident/incident reports and reports to Facility Manager.
• Maintains gas island cleanliness and stock levels; handles spills and pumps.
• Complies with food safety procedures (handling, temperatures, sanitation).
• Receives products from vendors and assists in vendor check-in.
• Maintains inventory, rotation, storage, stocking and pricing.
• Assists in audits and inventory controls.
• Maintains knowledge of products and promotions.
• Completes required paperwork (vendor invoices, assignments).
• Maintains professional appearance per uniform policy.
• Performs other duties as assigned.
• Reports to work on time and as scheduled.

Job description

7-Eleven is seeking a customer-focused team member to assist guests, ring up sales, and promote products. This role emphasizes accurate transactions, suggestive selling, and maintaining a clean, safe store environment.

Responsibilities include cash handling, compliance with laws on restricted items, handling various payment methods, and reporting hazards or incidents promptly. Reliable attendance and professional appearance are expected.